Remote Mortgage Underwriting Supervisor: Lead & Elevate

Aumni; Columbus (OH); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Remote work from home

Competitive total rewards package

Job summary

Chase is seeking an Underwriting Supervisor in the Home Lending Assumption Group to lead a Mortgage Underwriting team responsible for evaluating Capacity, Capital, Character, Collateral, and Condition. You will oversee daily workflow, quality metrics, and audit readiness while coaching staff.

You will partner with senior leadership to drive performance, achieve service goals, and ensure adherence to investor guidelines in a fast-paced environment.

Qualifications

• Minimum 5 years of mortgage underwriting experience with 2+ years in a supervisory or team lead capacity.
• HUD Direct Endorsement (DE) and VA credit certifications
• Comprehensive expertise in Conventional, Government, Agency, and Jumbo loan guidelines
• Proven track record of managing team performance and achieving productivity targets
• Strong leadership and people management skills with experience coaching and developing staff
• Excellent analytical and problem-solving abilities for complex underwriting scenarios
• Outstanding written and verbal communication skills for audit responses and stakeholder communication
• Proficiency in mortgage origination systems and reporting tools
• Demonstrated ability to manage multiple priorities in a fast-paced environment

Responsibilities

• Lead, coach, and develop a team of Mortgage Underwriters to achieve individual and team performance goals and conduct regular one-on-one meetings, performance reviews, and provide ongoing feedback and coaching as well as monitor individual and team productivity metrics, quality scores, and customer satisfaction ratings
• Identify performance gaps and implement corrective action plans when necessary
• Foster a collaborative team environment that promotes professional growth and knowledge sharing
• Oversee daily inventory distribution and prioritization to ensure timely loan processing
• Monitor aging reports and implement strategies to reduce cycle times and meet service level agreements
• Review and approve underwriting decisions that exceed team member authority levels and conduct quality reviews of completed loan files to ensure adherence to investor guidelines and company policies along with monitoring quality metrics and implement improvement plans to address deficiencies
• Lead responses to internal and external audit findings related to underwriting decisions and coordinate with Risk Management, Compliance, and Quality Assurance teams on audit-related matters
• Develop and implement corrective action plans to address audit findings and ensure timely completion of audit responses and follow-up requirements
• Participate in management meetings and provide operational insights and recommendations and collaborate with senior leadership on strategic planning and goal setting
• Contribute to process improvement initiatives and policy development
• Support training and onboarding of new team members

Skills

Leadership

Team coaching

Mortgage underwriting

Regulatory compliance

Analytical thinking

Communication skills

Origination systems

Education

HUD DE & VA certifications

Tools

Mortgage origination systems

Job description

Chase is seeking an Underwriting Supervisor in the Home Lending Assumption Group to lead a Mortgage Underwriting team responsible for evaluating Capacity, Capital, Character, Collateral, and Condition. You will oversee daily workflow, quality metrics, and audit readiness while coaching staff.

You will partner with senior leadership to drive performance, achieve service goals, and ensure adherence to investor guidelines in a fast-paced environment.