Remote Mortgage Systems & Encompass Support Specialist

JMAC Lending; Costa Mesa (CA); Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Healthcare plan

Life insurance

Paid time off

401k

Disability coverage

Family leave

Wellness resources

Job summary

JMAC Lending is seeking an Encompass Support Specialist to provide frontline support for the loan origination system and its integrations. The role covers SLA-driven incident handling, provisioning, and documentation in a remote-friendly setup.

The candidate should have 2+ years in mortgage technology, familiarity with Encompass Admin is a plus, and strong communication, organization, and problem-solving skills are essential to drive efficient workflows and user enablement.

Qualifications

• More than 2 years of technology experience in the Mortgage industry.
• Experience with Encompass Administration is a plus.
• Strong problem-solving ability with proactive solutions.
• Ability to work autonomously with minimal supervision.
• Excellent organization, prioritization, and deadline focus.

Responsibilities

• Provide first-level application support via phone, email, and in-person interactions.
• Prioritize and escalate issues to ensure quick resolutions; work with Encompass and mortgage systems.
• Troubleshoot internal issues; coordinate with software vendors when needed.
• Maintain detailed records of problems and solutions; uphold SLA commitments.
• Develop processes, workflows, and training materials for staff.

Skills

Verbal & written communication

Organization & prioritization

Autonomy

Problem solving

Tools

Encompass Administration

Encompass

Lenderprice

Mercury

Salesforce

Hubspot

Corelogic

Fannie Mae

Freddie Mac

Job description

JMAC Lending is seeking an Encompass Support Specialist to provide frontline support for the loan origination system and its integrations. The role covers SLA-driven incident handling, provisioning, and documentation in a remote-friendly setup.

The candidate should have 2+ years in mortgage technology, familiarity with Encompass Admin is a plus, and strong communication, organization, and problem-solving skills are essential to drive efficient workflows and user enablement.