Mortgage LOS Encompass Administrator – Hybrid Role

Cambridge Savings Bank; Waltham (MA); Hybrid; USD 73,000 - 93,000; Full time

Benefits offered by this job

Healthcare

Parental planning

Mental health benefits

401(k) plan and match

Flexible time off

Job summary

Cambridge Savings Bank is seeking a Residential Lending Encompass Administrator to manage Encompass LOS administration, configuration, and optimization. This role partners with Residential Lending teams to ensure system stability, operational efficiency, and a strong user experience throughout the loan origination lifecycle.

Under guidance of senior leadership you will handle system support, testing, and approved enhancements, develop mortgage technology expertise, workflows, and integrations,

Qualifications

• Bachelor's degree or equivalent experience in IT, business, or related field.
• 2-4 years of Encompass administration experience.
• Experience with system implementations or workflow improvements.
• Understanding mortgage lending processes and LOS lifecycle.
• Strong analytical, prioritization, and communication skills.

Responsibilities

• Provide day-to-day Encompass administration and support.
• Support loan officers, processors, underwriters, and partners; independently resolve system issues.
• Configure and maintain user access, roles, personas, groups, and security settings.
• Maintain system settings, including loan folders, alerts, templates, documents, and conditions.
• Troubleshoot and maintain existing business rules related to data entry, workflows, triggers, milestones, and conditions.
• Support Encompass releases, updates, and enhancements by researching requirements, performing testing, and communicating changes to end users.
• Document, test, implement, and support approved system changes in accordance with change management procedures; maintain accurate documentation and change logs.
• Partner with business stakeholders to gather, document, and clarify requirements for system fixes, enhancements, workflow improvements, and automation opportunities
• Monitor system performance and identify recurring or trending issues; recommend and support implementation of approved solutions
• Assist with compliance and audit requests by supporting system reviews, documentation, and configuration updates
• Conduct remote troubleshooting sessions and provide clear communication on issue status and resolution
• Support integration functionality with third-party systems (e.g., nCino) and elevate issues as needed
• Perform additional duties as required

Skills

Encompass administration

LOS configuration

User access & security

Troubleshooting

Documentation

Education

Bachelor's degree in IT/Business or related field

Tools

Encompass LOS

Microsoft Office

Job description

Cambridge Savings Bank is seeking a Residential Lending Encompass Administrator to manage Encompass LOS administration, configuration, and optimization. This role partners with Residential Lending teams to ensure system stability, operational efficiency, and a strong user experience throughout the loan origination lifecycle.

Under guidance of senior leadership you will handle system support, testing, and approved enhancements, develop mortgage technology expertise, workflows, and integrations,