Remote Mortgage Servicing Transformation Analyst

Horizontal Talent; New Orleans (LA); Remote; USD 95,000 - 147,000; Full time

Job summary

Horizontal Talent is seeking a Business Analyst focused on mortgage servicing transformation to improve system performance, workflows, and data integrity. This remote role involves partnering on remediation across servicing operations, conversion validation, and correspondence processes.

The candidate will evaluate configurations, analyze data conversions, review correspondence workflows, perform root-cause analyses, and develop practical recommendations.

Qualifications

• 5+ years of experience in mortgage servicing operations and/or mortgage servicing technology.
• MSP experience including MSP data conversion, mapping, customer history, and post-conversion resolution.
• Experience with online letter writer tools, loss mitigation correspondence, and related servicing workflows.

Responsibilities

• Evaluate mortgage servicing platform configurations, business rules, workflows, and operations to identify improvements.
• Analyze data conversion outcomes and historical customer data to uncover issues affecting reporting and servicing history.
• Review correspondence workflows to reduce errors and manual intervention.
• Perform root-cause analysis to distinguish system setup, data conversion, testing, process design, or platform functionality issues.
• Develop practical recommendations to strengthen data quality, automation, and servicing operations.
• Support testing, UAT, conversion validation, and post-implementation remediation efforts.
• Collaborate with stakeholders to document findings and communicate actionable solutions.

Skills

Mortgage servicing

MSP knowledge

Data conversion experience

UAT & remediation

Analytical skills

Communication

High school diploma

Education

High school diploma or GED

Bachelor’s degree

Tools

MSP (Mortgage Servicing Platform)

Online letter writer tools

Job description

Horizontal Talent is seeking a Business Analyst focused on mortgage servicing transformation to improve system performance, workflows, and data integrity. This remote role involves partnering on remediation across servicing operations, conversion validation, and correspondence processes.

The candidate will evaluate configurations, analyze data conversions, review correspondence workflows, perform root-cause analyses, and develop practical recommendations.