Lock Desk Analyst - In Office

National Mortgage Staffing; Los Angeles (CA); On-site; USD 34,000 - 36,000; Full time

Job summary

National Mortgage Staffing is seeking a Lock Desk Analyst to support secondary marketing by processing rate locks, pricing, and reporting. The role involves coordinating with loan officers and underwriters, entering loan data into the LOS, and assisting with pricing inquiries.

The position requires strong analytical, mathematical, and communication skills, with a focus on accuracy, efficiency, and customer service in a fast-paced office environment.

Qualifications

• Bachelor’s degree in Finance or a related field or 3 years of mortgage pricing and rate sheets experience.
• Strong mathematical and analytical skills are required for pricing and data analysis.
• Excellent written and verbal communication skills are essential for coordinating with internal teams and clients.

Responsibilities

• Accept rate locks from internal and external clients and confirm rate locks back to the client.
• Review and verify price quotes and lock requests.
• Enter loan information required for locking, relocking, modifying, and extending mortgage commitments into the LOS.
• Assist inbound callers with pricing registration questions and procedures.
• Communicate with mortgage loan officers and underwriters.
• Reconcile daily locks.
• Provide price quotes for rates not published on rate sheets.
• Resolve price discrepancies at the time of lock and loan purchase.
• Support management reporting and analysis of secondary marketing data.
• Support projects designed to improve automation, quality, and efficiency.

Skills

Mathematical skills

Analytical skills

Written communication

Verbal communication

Time management

Customer service

Organization & planning

Microsoft Office

Excel

Education

Bachelor’s degree in Finance or related field

High school diploma or equivalent

Tools

Microsoft Office Suite

Excel

Job description

Position: Lock Desk Analyst / Secondary Marketing Support

Location: North Hollywood, California

Work Model: In Office

Compensation: $25.00 to $26.00 per hour

Schedule: Full-time, in office

Overview

This position supports the company’s secondary marketing and analytic efforts through lock processing, pricing support, reporting assistance, and process improvement work. The role will work with several departments and help support business process improvement efforts focused on automation, quality, and efficiency.

Responsibilities

• Accept rate locks from internal and external clients and confirm rate locks back to the client


• Review and verify price quotes and lock requests


• Enter loan information required for locking, relocking, modifying, and extending mortgage commitments into the LOS


• Assist inbound callers with pricing registration questions and procedures


• Communicate with mortgage loan officers and underwriters


• Reconcile daily locks


• Provide price quotes for rates not published on rate sheets


• Resolve price discrepancies at the time of lock and loan purchase


• Support management reporting and analysis of secondary marketing data


• Support projects designed to improve automation, quality, and efficiency

Qualifications

• Bachelor’s degree in Finance or a related field, or 3 years of experience in mortgage pricing and rate sheets


• Strong mathematical and analytical skills


• Strong written and verbal communication skills


• Strong time management skills and the ability to work in a fast-paced environment


• Ability to work well under pressure


• Strong customer service skills


• Strong organization, planning, and time management skills


• Computer literacy, including Microsoft Office and Excel


• High school diploma or equivalent

NMS Disclaimer

Client requirements and hiring decisions are set by the hiring company. Please ensure your application details align with your resume and reflect your direct experience. Thank you for your interest!