Remote Mortgage Loan Officer — Purchase Focus with Equity

ZHL Zillow Home Loans, LLC; Utah; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Equity awards

Incentive compensation

Remote work flexibility

Job summary

Zillow Group, through Zillow Home Loans, seeks a Purchase-focused Mortgage Loan Officer to originate and manage loans for customers within Utah. You will operate in either a high-volume, digital environment or a relationship-based model, reporting to a team supported by Zillow’s technology and scale.

Applicants should have 3+ years of mortgage origination, an active NMLS license, and a location in Utah with remote work flexibility.

Qualifications

• 3+ years of mortgage origination experience with emphasis on purchase transactions.
• Completion of 20-hour CORE Pre-Licensing Education and SAFE Mortgage Loan Originator Test – National Component.
• Physically located in and working remotely from Utah.
• Proven success originating purchase loans in a high-volume, phone-based sales environment or an agent-centric referral model.
• Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
• Comfortable working in a structured, performance-driven environment with clearly defined KPIs.
• Excellent verbal communication skills and ability to build trust quickly.
• Strong time management, organization, and pipeline management skills.
• Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
• Here at Zillow, we value diverse backgrounds and encourage applying with transferable skills.

Responsibilities

• Originate and manage purchase mortgage loans from application through closing.
• Convert opportunities into funded loans through proactive follow-up and borrower consultation.
• Build strong relationships with customers and Zillow Preferred Agents and local partners.
• Manage an active pipeline meeting service levels, productivity metrics, and funding expectations.
• Leverage Zillow’s CRM, LOS, and data-driven tools to manage pipeline health and customer engagement.
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
• Deliver high-quality customer experience via phone, email, and text.

Skills

Mortgage origination

NMLS license

Purchase loans

Customer service

KPIs

CRM/LOS

Microsoft Office

Effective communication

Time management

Remote work etiquette

Non-traditional background welcome

Education

Associate’s or Bachelor’s degree preferred

Tools

CRM

LOS

Microsoft Office (Outlook/Word/Excel)

Job description

Zillow Group, through Zillow Home Loans, seeks a Purchase-focused Mortgage Loan Officer to originate and manage loans for customers within Utah. You will operate in either a high-volume, digital environment or a relationship-based model, reporting to a team supported by Zillow’s technology and scale.

Applicants should have 3+ years of mortgage origination, an active NMLS license, and a location in Utah with remote work flexibility.