Remote Mortgage Customer Service Representative

MCI; Jackson (MS); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Remote Mortgage Customer Service Representative to join their dynamic team. In this role, you will support customers nationwide by resolving issues and ensuring excellent service. You will thrive in a fast-paced environment, utilizing your multitasking skills and excellent communication abilities. The company offers a competitive pay structure, flexible schedules, and numerous benefits, including paid training and health coverage. If you are customer-oriented and eager to contribute to a positive work culture, this opportunity is perfect for you.

Benefits

Paid Training

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plans

Flexible Schedules

Regular Raises

Casual Dress Code

Qualifications

• Must be 18+, multitasking skills, reliable attendance.
• Experience in banking or financial services preferred.

Responsibilities

• Handle inbound customer calls courteously and professionally.
• Ensure first call resolution and document call resolutions.
• Utilize knowledge bases to assist customers.

Skills

Multitasking

Typing speed (30-45 WPM)

Fluent English

Excellent communication

Customer-oriented attitude

Problem-solving skills

Education

High School Diploma or equivalent

Tools

Windows applications

Job description

Remote Mortgage Customer Service Representative

Join us to apply for the Remote Mortgage Customer Service Representative role at MCI.

Benefits & Perks: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunities, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises.

Job Details: Full-Time, Hourly + Bonus, Remote Work-at-Home.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in tailored solutions for our clients. This role involves supporting mortgage customer service by interacting with customers nationwide to resolve issues and ensure excellent service. Candidates should be confident, engaged, team-oriented, and positive.

Key Responsibilities

• Handle inbound customer calls courteously and professionally.
• Understand customer needs and resolve issues.
• Escalate issues when necessary.
• Ensure first call resolution.
• Follow client processes and policies.
• Utilize knowledge bases and training to assist customers.
• Create and maintain accurate CRM records.
• Document call resolutions properly.
• Maintain confidentiality of sensitive information.
• Adhere to scripts, policies, and schedules.

Candidate Qualifications

Required: Must be 18+, High School Diploma or equivalent, multitasking skills, typing speed of 30-45 WPM, fluent English, familiarity with Windows applications, excellent communication, customer-oriented attitude, reliable attendance, problem-solving skills, ability to thrive in a fast-paced environment.

Preferred: Experience in banking or financial services, data entry, professional writing skills.

Conditions of Employment

• Authorized to work in the country.
• Willing to undergo background/security checks and drug screening.

Benefits & Compensation

Competitive pay based on experience, with benefits including PTO, holidays, health coverage, retirement plans, disability, life insurance, growth opportunities, paid training, and a positive work environment.

Physical & Other Requirements

Primarily sedentary work involving computer and phone use; occasional movement and lifting up to 40 pounds.

Equal Opportunity

MCI is committed to diversity and provides reasonable accommodations for qualified applicants with disabilities. We do not discriminate based on protected characteristics and promote a respectful workplace.

About MCI

MCI offers industry-leading solutions in CX and DX, supporting clients with BPO, staff augmentation, contact center, and IT services. Recognized for rapid growth, MCI operates multiple facilities across North America and beyond, employing over 10,000 professionals.

Note

This description provides a general overview; duties may vary. Employment is at-will, and descriptions are subject to revision.