Remote Mortgage Advisor – Fast, Friendly Expert Guidance

Habito by Monzo; United States; Remote; USD 62,000 - 83,000; Full time

Benefits offered by this job

Remote-first working

Flexible holiday - 25 days

Enhanced parental leave

Life assurance - 4 x salary

Contributory pension scheme

International remote working 20 days/年

Volunteering - 2 days

Job summary

Habito by Monzo is redefining mortgage journeys with a mortgage expert advisory service. The role focuses on assessing applications, delivering tailored mortgage recommendations, and maintaining excellent customer communication across live chat and other channels.

You will manage multiple cases in a fast-paced environment, ensuring accuracy and compliance, while benefiting from remote-first work, generous holiday allowances, and strong benefits as part of Habito’s culture.

Qualifications

• CeMAP qualification is required.
• Experience with whole of market or multiple lenders.

Responsibilities

• Creating a best in class advice service by assessing customer applications and issuing high-quality recommendations.
• Providing a 5-star customer experience across all interactions and channels.
• Delivering high-quality communication via online live chat.
• Managing an ongoing pipeline of applications proactively and efficiently.
• Working closely with Ops and Habito group to achieve best customer results.
• Adhering to quality and compliance standards.

Education

CeMAP

Job description

Habito by Monzo is redefining mortgage journeys with a mortgage expert advisory service. The role focuses on assessing applications, delivering tailored mortgage recommendations, and maintaining excellent customer communication across live chat and other channels.

You will manage multiple cases in a fast-paced environment, ensuring accuracy and compliance, while benefiting from remote-first work, generous holiday allowances, and strong benefits as part of Habito’s culture.