Protection Expert

Habito by Monzo; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Remote-first working

Flexible holiday

Life assurance - 4 x annual salary

Contributory pension scheme

Volunteer days

Job summary

Habito by Monzo is seeking an experienced Protection Expert to deliver expert protection advice, assess needs, and recommend suitable products. You will work in a fast-paced, remote-friendly environment, engaging customers via online chat and maintaining a high standard of service.

The role emphasizes pipeline management, compliance, and collaboration with Ops to achieve optimal outcomes. Applicants should have about 2 years of protection brokerage experience, with a whole-of-market or

Qualifications

• 2 years experience in protection brokerage or related field.
• Whole of market OR multiple-tied experience.
• Organised and able to manage multiple cases in a fast-paced environment.
• Flexible and happy to work shifts including evenings and weekends.

Responsibilities

• Provide expert protection advice to customers.
• Assess protection needs and offer high-quality recommendations.
• Maintain clear, proactive communication throughout the advisory process.
• Manage an ongoing pipeline of applications and follow-ups.
• Collaborate with Ops and Habito group to deliver best results for customers.
• Adhere to quality and compliance standards.

Skills

Protection brokerage

Customer service

Live chat support

Job description

Getting a mortgage should feel simple, not stressful. That’s why we built Habito by Monzo.

We combine smart technology with expert mortgage advisers to help people find the right mortgage, faster. It’s personalised, straightforward, and completely free. Check out our protection guide and mortgage calculator.

And we’re not stopping there. We’re rethinking what buying a home can look like, building products and experiences that make every step easier. If you join us, you’ll help shape what’s next

We’re looking for an experienced Protection Expert (that’s what we call our Protection brokers) to join Habito. The role will provide expert advice to our customers and help identify their protection needs and shortfalls by researching the market for suitable products and making appropriate recommendations.

We’re developing a new breed of brokers, fast-paced, interacting via online live chat, creating an empowering & rewarding environment.

More about what you’ll do:

• Providing a 5-star customer experience throughout all interactions putting the customer first & empathising with purpose.
• Creating a best in class advice service for all customers - you will do this by assessing customers protection needs and issuing high-quality recommendations efficiently keeping your customer fully informed throughout the process
• Delivering a high-quality level of communication
• Managing an ongoing pipeline of applications proactively, efficiently & effectively.
• Working closely with direct Ops colleagues and the wider Habito group to deliver the best results for the customer
• Adhering to quality & compliance standards

More about you:

• 2 years experience*
• Whole of market OR multiple-tied experience.
• Organised & able to manage multiple cases in a fast-paced environment
• Flexible and happy to work shifts to maintain an excellent customer experience involving evening and weekends.

* The years of experience is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.

The benefits:

• Competitive basic salary and commission scheme
• Remote-first working
• Flexible holiday - 25 days holiday and more if you need it! (this is team dependent)
• Enhanced maternity & paternity leave - for when you plan to start a family
• Life assurance - 4 x your annual salary
• Contributory pension scheme - We have an ethical pension fund, but you can decide where you put your money
• International remote working for up to 20 days a year
• Volunteering - 2 days paid volunteering each year for charity of your choice

More about Habito

Obtaining a mortgage shouldn’t be stressful. That’s why we built Habito.

We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free.

We don’t stop at mortgages, either. Together we’re building whole new ways of buying and owning your home. At Habito, you’ll be a vital part of that future.

We want to hear from everyone

The creative brilliance and ingenuity at Habito wouldn’t be possible without a diverse team bringing different perspectives, experience and skills together.

If you feel you can do the job, we’d like to hear from you, no matter what your background or qualifications.

We want to foster a culture where everybody feels included, heard, and equal – regardless of age, disability, gender, marital or parental status, race, religion or belief, sex or sexual orientation.

The best ideas come from people with different backgrounds, experiences, and perspectives. That’s why we’re building a team where everyone feels welcome and can do their best work.

If you’re excited about this role but don’t meet every requirement, we’d still love to hear from you. You might be exactly who we’re looking for.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.