Mortgage Expert

Habito by Monzo; United States; À distance; USD 62 000 - 83 000; Plein temps

Avantages offerts par ce poste

Remote-first working

Flexible holiday - 25 days

Enhanced parental leave

Life assurance - 4 x salary

Contributory pension scheme

International remote working 20 days/年

Volunteering - 2 days

Résumé du poste

Habito by Monzo is redefining mortgage journeys with a mortgage expert advisory service. The role focuses on assessing applications, delivering tailored mortgage recommendations, and maintaining excellent customer communication across live chat and other channels.

You will manage multiple cases in a fast-paced environment, ensuring accuracy and compliance, while benefiting from remote-first work, generous holiday allowances, and strong benefits as part of Habito’s culture.

Qualifications

• CeMAP qualification is required.
• Experience with whole of market or multiple lenders.

Responsabilités

• Creating a best in class advice service by assessing customer applications and issuing high-quality recommendations.
• Providing a 5-star customer experience across all interactions and channels.
• Delivering high-quality communication via online live chat.
• Managing an ongoing pipeline of applications proactively and efficiently.
• Working closely with Ops and Habito group to achieve best customer results.
• Adhering to quality and compliance standards.

Formation

CeMAP

Description du poste

Getting a mortgage should feel simple, not stressful. That’s why we built Habito by Monzo.

We combine smart technology with expert mortgage advisers to help people find the right mortgage, faster. It’s personalised, straightforward, and completely free. Check out our protection guide and mortgage calculator.

And we’re not stopping there. We’re rethinking what buying a home can look like, building products and experiences that make every step easier. If you join us, you’ll help shape what’s next

At Habito, we’re transforming mortgages: making them faster and simpler for customers.

Our Mortgage Experts (that’s what we call our brokers) are at the heart of everything we do: finding customers the right mortgage, and giving them friendly advice and support the whole way.

More about what you’ll do:

• Creating a best in class advice service for all customers - you will do this by assessing customers applications and issuing high-quality recommendations efficiently keeping your customer fully informed throughout the process
• Providing a 5-star customer experience throughout all interactions putting the customer first & empathising with purpose.
• Delivering a high-quality level of communication via online live chat
• Managing an ongoing pipeline of applications proactively, efficiently & effectively.
• Working closely with direct Ops colleagues and the wider Habito group to deliver the best results for the customer
• Adhering to quality & compliance standards

You’ll need to be:

• CeMap qualified with +1 year of experience*
• Whole of market OR multiple lender experience.
• Organised & able to manage multiple cases in a fast-paced environment
• Flexible and happy to work shifts to maintain an excellent customer experience involving evening and weekends.

* The years of experience is a guide and does not preclude applications from candidates with more or less experience, provided the requisite skills can be demonstrated.

The benefits

• Basic salary of £46,250 + commission
• Remote-first working
• Flexible holiday - 25 days holiday and more if you need it! (this is team dependent)
• Enhanced maternity & paternity leave - for when you plan to start a family
• Life assurance - 4 x your annual salary
• Contributory pension scheme - We have an ethical pension fund, but you can decide where you put your money
• International remote working for up to 20 days a year
• Volunteering - 2 days paid volunteering each year for charity of your choice

More about Habito

Obtaining a mortgage shouldn’t be stressful. That’s why we built Habito.

We use breakthrough technology and top tier experts to deliver the most personalised, fast and convenient way to get a mortgage today. All for free.

We don’t stop at mortgages, either. Together we’re building whole new ways of buying and owning your home. At Habito, you’ll be a vital part of that future.

The best ideas come from people with different backgrounds, experiences, and perspectives. That’s why we’re building a team where everyone feels welcome and can do their best work.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

We don’t need full or birth names at application stage