Remote Monitoring Technical Support Engineer

Vertiv Group Corporation; Westerville (OH); Remote; USD 80,000 - 110,000; Full time

Job summary

Vertiv is seeking a Technical Support Engineer (remote) to provide expert technical assistance and problem resolution for our Monitoring products. You will serve as the main contact for Infrastructure Management and field engineers, addressing product performance issues and supporting on-site activities as needed.

You will participate in design reviews, develop service documentation, webinars, and training, while collaborating with manufacturing and other departments.

Qualifications

• :

Responsibilities

• Provide domestic and international technical assistance for Vertiv Digital Services products.
• Lead root-cause investigations for critical sites.
• Create and deliver webinar content and training on technical subjects.
• Document phone calls for tracking and reporting purposes, and support interdepartmental processes.

Skills

Customer interaction

Networking

Monitoring systems

Windows OS

MS Office

Education

Bachelor's/Associate degree in engineering

Tools

Wireshark

Remote access tools

Database basics

Job description

Vertiv is seeking a Technical Support Engineer (remote) to provide expert technical assistance and problem resolution for our Monitoring products. You will serve as the main contact for Infrastructure Management and field engineers, addressing product performance issues and supporting on-site activities as needed.

You will participate in design reviews, develop service documentation, webinars, and training, while collaborating with manufacturing and other departments.