Senior Power Management Engineer - Tech Support

Vertiv Corporation; Westerville (OH); On-site; USD 85,000 - 110,000; Full time

Job summary

Vertiv Corporation is seeking a Power Management Technical Support Engineer to provide advanced technical support for Vertiv power systems to domestic and international customers and field personnel. This role serves as the primary escalation point and interfaces with field operations, engineering, customers, and logistics to drive timely resolution of complex issues.

The position emphasizes independent troubleshooting, root cause analysis, documentation, and mentoring, while delivering

Qualifications

• Associate or bachelor\'s degree in electrical engineering or related field.
• 3–5 years of experience in power systems, UPS, battery systems, or critical infrastructure support.
• Field service or advanced technical support experience preferred.

Responsibilities

• Provide advanced technical support for domestic and international customers and Customer Engineers.
• Serve as the escalation point for Technical Support Engineer I issues.
• Identify, analyze, and resolve complex UPS system, battery, firmware, and application issues.
• Independently perform root cause analysis on down-unit events using field data and service history.
• Create, update, and manage cases in Oracle Engagement Cloud.
• Manage cases and technical solutions in accordance with established call center workflows and escalation procedures.
• Perform on-site visits to support critical, escalated, or high-visibility customer issues.
• Support detailed root cause investigations and formal customer-facing reports.
• Review and process escalated warranty claims.
• Mentor, coach, and provide technical guidance to Technical Support Engineer I team members.
• Participate in continuous improvement, Lean, Six Sigma, and operational excellence initiatives.

Skills

UPS systems

Root cause analysis

Electrical troubleshooting

Customer service

Mentoring

Documentation

Cross-functional collaboration

Education

Associate or bachelor's degree in electrical/electronic engineering

Tools

Oracle Engagement Cloud

Microsoft Office

Job description

Vertiv Corporation is seeking a Power Management Technical Support Engineer to provide advanced technical support for Vertiv power systems to domestic and international customers and field personnel. This role serves as the primary escalation point and interfaces with field operations, engineering, customers, and logistics to drive timely resolution of complex issues.

The position emphasizes independent troubleshooting, root cause analysis, documentation, and mentoring, while delivering