Remote Mobility Operations Specialist - Puerto Rico

Collins Aerospace; Santa Isabel (PR); Remoto; USD 75.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Parental leave

Flexible work schedules

Education assistance

Descrizione del lavoro

RTX Enterprise Services is seeking a Mobility Operations Specialist to join a small team in Santa Isabel, Puerto Rico. This remote role requires oversight of end-user mobility operations, from design to deployment, with responsibilities across MDM, security, and cloud/on-premise systems.

The candidate will support mobile devices, apps, and vendor relationships, contributing to process improvements while ensuring minimal disruption to current workflows.

Competenze

• University degree or equivalent experience with 5+ years in related work, or an advanced degree with 3+ years experience.
• Experience with international teams and end users.
• Experience delivering written and verbal reports to varied audiences.
• Experience with Vendor Management, Mobile Device Management, and ServiceNow.
• Experience with help desk ticketing software and customer support.
• Experience with project management.

Mansioni

• Support all end users across the enterprise, US and internationally.
• Design and develop enterprise mobility operations solutions.
• Lead end-user support system consolidation and handle escalations as they arise.
• Track and close ticket escalations using MDM software.
• Create and modify Knowledge Based Articles.
• Advance engineering and service technologies innovation.
• Consolidate Mobile Operations Processes and provide architecture support.
• Maintain documentation including SOPs and System Architecture Guides in English.

Conoscenze

Communication

End-user support

Project management

Team collaboration

Problem solving

Formazione

University degree

Advanced degree

Strumenti

ServiceNow

MDM tools

Wireless service providers

Descrizione del lavoro

RTX Enterprise Services is seeking a Mobility Operations Specialist to join a small team in Santa Isabel, Puerto Rico. This remote role requires oversight of end-user mobility operations, from design to deployment, with responsibilities across MDM, security, and cloud/on-premise systems.

The candidate will support mobile devices, apps, and vendor relationships, contributing to process improvements while ensuring minimal disruption to current workflows.