Senior Enterprise Mobility Operations Engineer (Remote)

Collins Aerospace; Puerto Rico; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Parental leave

Flexible work schedules

Educational assistance

Job summary

RTX Enterprise Services in Santa Isabel, Puerto Rico is hiring a Mobility Operations Specialist to build, test, implement and maintain mobile operations solutions. You will support end users across the enterprise, translate vendor products into operational services, and work with BU Mobile Leads on escalations.

The role requires 5+ years of related experience, experience with MDM, ServiceNow and AD/T management, and the ability to operate in a remote, global environment from Puerto Rico.

Qualifications

• University degree or equivalent with 5+ years of relevant experience.
• Experience with international teams and end users.
• Experience delivering written and verbal reports to audiences of varying levels of seniority and technical ability.
• Experience with vendor management.
• Experience with Mobile Device Management software.
• Experience with ServiceNow or related software.
• Experience with wireless service providers.
• Experience with help desk ticketing software.
• Experience with customer support.
• Experience with project management.

Responsibilities

• Support end users across enterprise, United States and internationally.
• Design and develop enterprise mobility operations solutions.
• Partner with BU Mobile Leads on end user support consolidation, ad-hoc requests and escalations as they arise.
• Assist in tracking and closing ticket escalations using MDM software.
• Create and modify Knowledge Based Articles.
• Continue to execute on new engineering and service technologies innovation.
• Assist in the consolidation of Mobile Operations Processes.
• Provide architecture, administration, maintenance, monitoring, backup, contingency support for multiple MDM technologies and environments.
• Architects improvement opportunities spanning service delivery, user experience, security, etc.
• Implement and execute system upgrades of the on premise and cloud servers.
• Maintain existing and develop new SOPs and System Architecture documentation.

Skills

End user support

Vendor management

Project management

Communication skills

Education

Bachelor's degree

Tools

MDM

ServiceNow

ADFS

Azure AD

Help desk

Ticketing software

Job description

RTX Enterprise Services in Santa Isabel, Puerto Rico is hiring a Mobility Operations Specialist to build, test, implement and maintain mobile operations solutions. You will support end users across the enterprise, translate vendor products into operational services, and work with BU Mobile Leads on escalations.

The role requires 5+ years of related experience, experience with MDM, ServiceNow and AD/T management, and the ability to operate in a remote, global environment from Puerto Rico.