Remote Mobility Operations Architect

RTX (Raytheon); Santa Isabel (PR); Remote; USD 80,000 - 110,000; Full time

Job summary

RTX in Puerto Rico is seeking a Mobility Operations Specialist to join the Enterprise Services team in Santa Isabel. You will build, test, implement and maintain mobility operation processes and solutions.

The role requires understanding mobile device management, mobile security, and how products integrate into RTX and its business units, providing engineering and fourth-level support.

Qualifications

• University degree or equivalent experience with 5+ years in mobility/ IT operations.
• Advanced degree in a related field with at least 3 years experience.
• Experience collaborating with international teams and end users.
• Experience with vendor management and reporting to stakeholders.
• Experience with Mobile Device Management Software and ServiceNow.

Responsibilities

• Support end users across the enterprise, US and internationally.
• Assist design and development of mobility operations solutions.
• Partner with BU Mobile Leads on system consolidation and escalations.
• Track and close ticket escalations using MDM software.
• Create and modify Knowledge Based Articles.
• Drive engineering and service technologies innovation.
• Consolidate Mobile Operations Processes.
• Provide architecture, administration, maintenance, monitoring and backup for MDM environments.
• Identify opportunities to improve service delivery and security.
• Implement system upgrades of on-premise and cloud servers.
• Maintain and develop SOPs and System Architecture documentation.

Skills

Mobile Device Management

ServiceNow

Vendor Management

End User Support

Project Management

Technical Communication

Education

University Degree or equivalent experience

Advanced Degree in related field

Tools

MDM software

ADFS (Active Directory Federation Services)

Microsoft Azure Active Directory

Web-based ticketing systems

Cloud services

Job description

RTX in Puerto Rico is seeking a Mobility Operations Specialist to join the Enterprise Services team in Santa Isabel. You will build, test, implement and maintain mobility operation processes and solutions.

The role requires understanding mobile device management, mobile security, and how products integrate into RTX and its business units, providing engineering and fourth-level support.