Remote Mid-Market Customer Success Pro - Drive Growth & ROI

Balto; St. Louis (MO); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

401(k)

Unlimited PTO

Learning Stipends

Job summary

Balto is seeking a Customer Success Manager, Mid-Market to own relationships with 20–25 mid-market accounts and drive renewals, expansion, and adoption. This fully remote role covers customers across the U.S., managing a $1.6M book of business.

You will partner with product, engineering, sales, and marketing to translate customer goals into Balto’s AI-powered outcomes, focusing on proactive guidance and measurable ROI.

Qualifications

• 4+ years in Customer Success, Account Management, or related role.
• Experience managing mid-market or enterprise relationships and renewals.
• Strong business acumen and ability to translate goals into outcomes.
• Clear, confident written, verbal, and presentation skills.
• Ability to analyze data and summarize for senior stakeholders.

Responsibilities

• Build strong relationships with customers, including C-level leaders.
• Lead renewal conversations and manage the renewal process.
• Drive retention, expansion, and adoption across your book.
• Collaborate with product, engineering, sales, and marketing to serve customers.
• Track health, usage, and ROI to prevent churn and identify opportunities.

Skills

Relationship building

Renewals management

Cross-functional collaboration

Data-driven decision making

Communication skills

Time management

Tools

Salesforce

Gong

ChurnZero

Job description

Balto is seeking a Customer Success Manager, Mid-Market to own relationships with 20–25 mid-market accounts and drive renewals, expansion, and adoption. This fully remote role covers customers across the U.S., managing a $1.6M book of business.

You will partner with product, engineering, sales, and marketing to translate customer goals into Balto’s AI-powered outcomes, focusing on proactive guidance and measurable ROI.