Remote Mid-Market AI Customer Success Manager

winzonesoftech; Stafford (TX); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k)

Stock options

Job summary

wizonesoftech is seeking a Customer Success Manager based in Stafford, TX (remote option available). This role involves onboarding and training mid-market AI customers across North America while ensuring their success and retention.

The ideal candidate will have 3+ years of experience in Customer Success at a B2B SaaS firm and possess a strong technical aptitude to demo AI products confidently. Benefits include health insurance, a 401(k) plan, and stock options.

Qualifications

• 3+ years in Customer Success at a B2B SaaS company.
• Strong technical aptitude to confidently demo AI products.
• US work authorization required.

Responsibilities

• Own onboarding for new mid-market customers.
• Act as the customer's voice within Winzone for product and support.
• Achieve gross and net retention targets.

Skills

Customer Success Management

Technical Aptitude

Job description

wizonesoftech is seeking a Customer Success Manager based in Stafford, TX (remote option available). This role involves onboarding and training mid-market AI customers across North America while ensuring their success and retention.

The ideal candidate will have 3+ years of experience in Customer Success at a B2B SaaS firm and possess a strong technical aptitude to demo AI products confidently. Benefits include health insurance, a 401(k) plan, and stock options.