Remote Microsoft 365 Support Engineer
PURVIEW
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Job summary
PURVIEW is seeking a Support Engineer to handle complex Microsoft 365 incidents, using deep knowledge of Exchange Online, SharePoint Online, Teams, and AD. You will communicate clearly with customers, document cases, and escalate when needed.
The role emphasizes proactive guidance and strong customer service in a remote setup. Ideal candidates have 2–3 years of Microsoft 365 support experience, solid English communication, and a passion for technology.
Qualifications
- Strong English communication, both spoken and written.
- Ability to gather information quickly from customers.
- Demonstrated cross‑team collaboration and teamwork.
- Logical, critical thinking and problem‑solving mindset.
- Passion for technology and customer support.
Responsibilities
- Resolve complex Microsoft 365 support incidents for customers.
- Provide expert knowledge of Microsoft 365 services and architecture.
- Assist customers via telephone and email with status updates.
- Escalate issues when deeper skills are required.
- Offer proactive recommendations using 365 knowledge.
- Document cases thoroughly and maintain records.
- Handle challenging customer situations professionally.
Skills
Tools
Job description
PURVIEW is seeking a Support Engineer to handle complex Microsoft 365 incidents, using deep knowledge of Exchange Online, SharePoint Online, Teams, and AD. You will communicate clearly with customers, document cases, and escalate when needed.
The role emphasizes proactive guidance and strong customer service in a remote setup. Ideal candidates have 2–3 years of Microsoft 365 support experience, solid English communication, and a passion for technology.
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