Microsoft 365 Collaboration Platforms Support Engineer

LTM; Bellevue (WA); On-site; USD 75,000 - 110,000; Full time

Job summary

LTM in Bellevue, WA seeks a skilled Support Engineer to resolve complex Microsoft 365 incidents. The role requires strong English communication, problem solving, and collaboration with cross-functional teams.

You’ll address Exchange Online issues, AD-related tasks, and Office 365 migrations, while maintaining thorough case documentation and proactive customer guidance. Ideal candidates have 2–3 years of technical support experience, familiarity with Office 365 services, and the ability to handle

Qualifications

• Excellent spoken and written English communication skills.
• Demonstrable troubleshooting skills.
• Cross-team collaboration.
• Logical and critical thinking.
• Passion for technology and customer support.

Responsibilities

• Effective, polished interaction with customers to gather information quickly.
• Explain customer responsibilities in resolving issues.
• Communicate next steps and status and inspire confidence.
• Handle challenging and politically sensitive customer situations.
• Use all available resources appropriately.
• Communicate effectively with Support teams on complex issues.
• Write excellent case documentation.
• Conduct knowledge transfer sessions.
• Daily reviews for tickets.

Skills

English communication

Troubleshooting

Cross-team collaboration

Critical thinking

Technology passion

Tools

Office 365 Administration

Exchange Online

Active Directory

SharePoint Online

Teams

Job description

LTM in Bellevue, WA seeks a skilled Support Engineer to resolve complex Microsoft 365 incidents. The role requires strong English communication, problem solving, and collaboration with cross-functional teams.

You’ll address Exchange Online issues, AD-related tasks, and Office 365 migrations, while maintaining thorough case documentation and proactive customer guidance. Ideal candidates have 2–3 years of technical support experience, familiarity with Office 365 services, and the ability to handle