Remote MiCAL Crisis Line Clinical Supervisor

Common Ground; United States; Remote; USD 44,000 - 52,000; Full time

Benefits offered by this job

Generous Paid Time Off

Employer-sponsored benefits

Wellness programs (Calm App, etc.)

Competitive wages

Job summary

Common Ground seeks a MiCAL Crisis Line Clinical Shift Supervisor to lead a remote team delivering crisis support. You will supervise, schedule, train, and coordinate MiCAL operations, ensuring high-quality, confidential care for callers.

The ideal candidate holds a Master’s in Human Services, Michigan licensure, and 3+ years in crisis services, with ability to manage urgent situations and support a distributed workforce.

Qualifications

• Master's degree in the Human Services field.
• Professional licensure in Michigan (LLMSW, LMSW, LLPC, LPC, LLP, or TLLP).
• Minimum 3 years of experience in Crisis Services.
• Certification in CAADC, CAC-R, CCDP, or CCDP-D preferred.
• Experience with co-occurring mental illness and substance use disorder.
• Private, HIPAA compliant, dedicated home office with high‑speed internet.

Responsibilities

• Provide crisis support to MiCAL Crisis Specialists.
• Oversee supervision meetings, payroll, shift scheduling, and debriefing.
• Train and develop staff; monitor calls and online training.
• Oversee daily MiCAL operations and call activities.
• Provide support and back-up to MiCAL staff as needed.
• Review and support calls involving imminent risk or rescues.
• Collaborate with other programs, crisis providers, and departments.
• Assess crises and needs to determine services and referrals.
• Maintain confidentiality; fulfill additional duties as assigned.

Skills

Leadership

Problem solving

Self-discipline

Crisis services experience

Education

Master's Degree in Human Services

Professional licensure in Michigan (LLMSW, LMSW, LLPC, LPC, LLP, or TLLP)

Job description

Common Ground seeks a MiCAL Crisis Line Clinical Shift Supervisor to lead a remote team delivering crisis support. You will supervise, schedule, train, and coordinate MiCAL operations, ensuring high-quality, confidential care for callers.

The ideal candidate holds a Master’s in Human Services, Michigan licensure, and 3+ years in crisis services, with ability to manage urgent situations and support a distributed workforce.