Remote MI Data and Engagement Specialist

Heart of West MI United Way; Michigan; Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with employer match

Employer paid Life/AD&D and Long-term

Long-term Disability

Flexible Spending Account or Health

Health Savings Account

Generous PTO (Personal/Sick, Vacation,

Paid Holidays

Job summary

Heart of West Michigan United Way is seeking a MI Tri-Share Engagement Specialist to manage eligibility data, verify records, and communicate clearly with participants, employers, and partners. This remote role requires strong data accuracy and customer service skills, with a focus on Michigan residency.

You will handle multiple systems, support program integrity, and contribute to ongoing initiatives while maintaining confidentiality and detailed documentation.

Qualifications

• High school diploma or equivalent (required).
• Minimum of 3 years of customer service experience.
• Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, OneDrive).
• Strong verbal and written communication skills.
• Ability to accurately enter and manage data in database systems.
• High level of problem-solving, prioritization, and analytical skills.
• Attention to detail with a commitment to accuracy and confidentiality.
• Ability to build and maintain positive working relationships with a diverse population.
• Self-motivated, accountable, and comfortable working in a team-based remote work environment.

Responsibilities

• Managing ongoing inbound and outbound communication with program participants, employers, and partners.
• Verifying eligibility information and ensuring data is entered accurately and consistently across systems.
• Reviewing records, identifying discrepancies, and making corrections when needed.
• Collecting, validating, and documenting required information to support eligibility and payment processes.
• Monitoring engagement and participation data and supporting reporting efforts.
• Using multiple systems and tools to track activity, document outcomes, and support program operations.
• Collaborating with internal team members to ensure processes are followed and improved as needed.
• Supporting additional initiatives and projects that require strong organizational and analytical skills.

Skills

Detail oriented

Data entry

Systems navigation

Customer service

Communication

Analytical thinking

Team collaboration

Remote work

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

Heart of West Michigan United Way is seeking a MI Tri-Share Engagement Specialist to manage eligibility data, verify records, and communicate clearly with participants, employers, and partners. This remote role requires strong data accuracy and customer service skills, with a focus on Michigan residency.

You will handle multiple systems, support program integrity, and contribute to ongoing initiatives while maintaining confidentiality and detailed documentation.