MI Tri-Share Engagement Specialist - Updated

Heart of West MI United Way; Michigan; Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with employer match

Employer paid Life/AD&D and Long-term

Long-term Disability

Flexible Spending Account or Health

Health Savings Account

Generous PTO (Personal/Sick, Vacation,

Paid Holidays

Job summary

Heart of West Michigan United Way is seeking a MI Tri-Share Engagement Specialist to manage eligibility data, verify records, and communicate clearly with participants, employers, and partners. This remote role requires strong data accuracy and customer service skills, with a focus on Michigan residency.

You will handle multiple systems, support program integrity, and contribute to ongoing initiatives while maintaining confidentiality and detailed documentation.

Qualifications

• High school diploma or equivalent (required).
• Minimum of 3 years of customer service experience.
• Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, OneDrive).
• Strong verbal and written communication skills.
• Ability to accurately enter and manage data in database systems.
• High level of problem-solving, prioritization, and analytical skills.
• Attention to detail with a commitment to accuracy and confidentiality.
• Ability to build and maintain positive working relationships with a diverse population.
• Self-motivated, accountable, and comfortable working in a team-based remote work environment.

Responsibilities

• Managing ongoing inbound and outbound communication with program participants, employers, and partners.
• Verifying eligibility information and ensuring data is entered accurately and consistently across systems.
• Reviewing records, identifying discrepancies, and making corrections when needed.
• Collecting, validating, and documenting required information to support eligibility and payment processes.
• Monitoring engagement and participation data and supporting reporting efforts.
• Using multiple systems and tools to track activity, document outcomes, and support program operations.
• Collaborating with internal team members to ensure processes are followed and improved as needed.
• Supporting additional initiatives and projects that require strong organizational and analytical skills.

Skills

Detail oriented

Data entry

Systems navigation

Customer service

Communication

Analytical thinking

Team collaboration

Remote work

Education

High school diploma or equivalent

Tools

Microsoft 365

Job description

WHO WE ARE

For more than 100 years, Heart of West Michigan United Way has been dedicated to strengthening our local communities and driving lasting change. With a regional touch in Allegan, Kent, and Ottawa counties we're here, always listening and ready to respond. Working together with our neighbors, we're strengthening local resilience and advancing financial security, health, youth opportunity, and community resiliency to build a thriving community for all.

Learn more about us here: https://www.hwmuw.org/

The MI Tri-Share Child Care Program helps working families access affordable, licensed child care by splitting costs equally-33.3% paid by the employer, 33.3% by the employee, and 33.3% by the State of Michigan. This innovative model supports workforce recruitment, retention, and economic stability for Michigan families while strengthening communities statewide.

Learn more about MI Tri-Share Child Care Program here: https://mitrishare.org/

ARE YOU EXCITED ABOUT THIS MI TRI-SHARE ENGAGEMENT SPECIALIST ROLE?

Are you someone who enjoys working with data, systems, and processes, while also supporting people? Do you pride yourself on accuracy, organization, and problem‑solving? This role is ideal for someone who is both customer‑focused and highly analytical, and who enjoys ensuring information is correct, complete, and compliant.

As the MI Tri-Share Engagement Specialist, you will play a key role in maintaining program integrity by managing eligibility data, monitoring records, and supporting stakeholders through clear, accurate communication.

ARE YOU THE MI TRI-SHARE ENGAGEMENT SPECIALIST WE ARE LOOKING FOR?

You may be a great fit if you:

• Are naturally detail‑oriented and notice inconsistencies or errors quickly
• Enjoy working in systems, databases, and structured processes
• Are comfortable learning and navigating technical platforms and workflows
• Can balance customer service with data accuracy and compliance requirements
• Take ownership of your work and value precision in everything you do
• Are confident communicating complex information clearly and correctly

YOU WILL WORK ON INITIATIVES INCLUDING, BUT NOT LIMITED TO:

• Managing ongoing inbound and outbound communication with program participants, employers, and partners
• Verifying eligibility information and ensuring data is entered accurately and consistently across systems
• Reviewing records, identifying discrepancies, and making corrections when needed
• Collecting, validating, and documenting required information to support eligibility and payment processes
• Monitoring engagement and participation data and supporting reporting efforts
• Using multiple systems and tools to track activity, document outcomes, and support program operations
• Collaborating with internal team members to ensure processes are followed and improved as needed
• Supporting additional initiatives and projects that require strong organizational and analytical skills

SCHEDULE:

• Full-time (40 hours per week), Monday – Friday
• Fully remote position within the state of Michigan
• Core availability expected during business hours: 8:30 AM – 5:00 PM EST
• Flexible daily scheduling with occasional work outside normal hours based on meetings, events, or project needs

SOME KNOWLEDGE AND SKILLS REQUIRED FOR THE POSITION ARE:

• High school diploma or equivalent (required)
• Minimum of 3 years of customer service experience
• Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, OneDrive)
• Strong verbal and written communication skills
• Ability to accurately enter and manage data in database systems
• High level of problem‑solving, prioritization, and analytical skills
• Attention to detail with a commitment to accuracy and confidentiality
• Ability to build and maintain positive working relationships with a diverse population
• Self‑motivated, accountable, and comfortable working in a team‑based remote work environment

PHYSICAL REQUIREMENTS:

• Ability to work for extended periods at a computer, including repetitive typing and wrist movement
• Ability to operate standard office equipment
• Occasional lifting of up to 20 pounds
• Regular sitting, standing, walking, reaching, talking, and hearing
• Ability to manage moderate stress related to deadlines
• Extended screen time which may cause mental or visual fatigueLess than 10% travel required
• Must be able to work remotely with reliable internet access and a quiet, professional workspace for phone calls

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

LOCATION REQUIREMENT:

This is a remote role, but applicants must reside, maintain residency, and work in the state of Michigan.

COMPENSATION AND BENEFITS

Compensation Statement: The typical offer range for this role is from minimum to midpoint, with the midpoint representing the average pay for this in a market scope. Please note that this range represents the pay range for all positions in the job grade for which this position belongs to. The compensation offer considers a variety of factors relevant to this position, which includes knowledge, skills, and experience, as well as internal equity and alignment with market data. The minimum starting hourly rate for this position is $21.63/hour.

We offer a competitive benefit package for full-time employees that includes:

• Medical, Dental and Vision Insurance
• 401(k) plan with employer match
• Employer paid group Life/AD&D and Long-term Disability
• Flexible Spending Account or Health Savings Account
• A generous PTO plan that includes Personal/Sick time, Vacation time, and Paid Holidays
• Pine Rest Employer Assistance Program for ALL household members

PLEASE SEE FULL JOB DESCRIPTION FOR DETAILS