Remote Community Engagement Manager - Western & Southwest

University of Michigan; Ann Arbor (MI); Remote; USD 77,000 - 82,000; Full time

Benefits offered by this job

Medical and dental insurance

Retirement matching (2:1)

Paid vacation, sick time & holidays

Well-being programs & campus perks

Professional development opportunities

Job summary

Merit Network, Inc. is seeking a Community Engagement Manager for the Western & Southwest Regions. This fully remote role focuses on serving Michigan communities, coordinating regional member needs, and driving broadband expansion.

The position emphasizes developing strategic ecosystems, managing key accounts, and supporting business development, recruitment, and service sales. Travel within the Western and Southwest Michigan region is required.

Qualifications

• Bachelor's degree or equivalent in IT, business, telecom, higher ed, research admin, public policy, or related field.

Responsibilities

• Be the primary contact for assigned Member accounts and related strategic stakeholders (E)
• Provide customer-focused engagement with key stakeholders within member and prospective member organizations
• Responsible for revenue generation and Membership growth through account management and business development
• Develop and implement a business plan to grow Membership for strategic market verticals and organizations
• Engage with decision-makers and technical staff to provide consultation on Merit services and network connections
• Manage sales process from inquiry to closing with pre/post-sales outreach
• Develop, qualify and close service sales leads to achieve objectives
• Document all sales and engagement activities in CRM with projected close dates and contract amounts
• Administrative use of Merit systems as required
• Coordinate with Member Success Associate team for quoting, installation, and support
• Be a resource to Merit's Members in other regions as requested
• Attend lead generation activities at conferences and events
• Prepare content for meetings, training sessions, and events
• Connect intra-state activities in a strategic and cohesive manner within your team

Skills

Consultative sales

Account management

Proposal writing

Presentation skills

Communication

CRM

MS Office

Education

Bachelor's degree in information technology, business, telecommunications, higher education, research administration, public policy, or related discipline

Tools

CRM

MS Office

Job description

Merit Network, Inc. is seeking a Community Engagement Manager for the Western & Southwest Regions. This fully remote role focuses on serving Michigan communities, coordinating regional member needs, and driving broadband expansion.

The position emphasizes developing strategic ecosystems, managing key accounts, and supporting business development, recruitment, and service sales. Travel within the Western and Southwest Michigan region is required.