Remote Metrology Support Specialist — On-Site Tech
Quality Vision International
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Descripción de la vacante
Quality Vision International in Rochester, NY is seeking a Product Support Specialist to deliver remote assistance for Metrology equipment from our on-site location. You will diagnose issues, guide customers, and collaborate with engineering to resolve complex problems.
The role emphasizes strong communication, hands-on electronics and software troubleshooting, and the ability to explain technical concepts clearly.
Formación
- Associates degree or equivalent related experience in Engineering, Technology or Physics.
- Hands-on troubleshooting electro-mechanical systems including motors, sensors, PLCs.
- Remote troubleshooting experience in industrial equipment or scientific instruments is preferred.
- Strong communication and documentation skills using common business software.
Responsabilidades
- Provide technical support and troubleshooting for metrology equipment, including on-site and remote assistance.
- Explain complex technical details clearly and maintain proactive customer communication.
- Manage multiple service requests and contribute to process improvements and training.
- Travel occasionally for on-site service or training tasks.
Conocimientos
Educación
Herramientas
Descripción del empleo
Quality Vision International in Rochester, NY is seeking a Product Support Specialist to deliver remote assistance for Metrology equipment from our on-site location. You will diagnose issues, guide customers, and collaborate with engineering to resolve complex problems.
The role emphasizes strong communication, hands-on electronics and software troubleshooting, and the ability to explain technical concepts clearly.
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