Remote Metrology Systems Support Specialist

L.S. Starrett Company

Oregon

Híbrido

USD 70.000 - 85.000

Jornada completa

Hace 11 días

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Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Short-term and long-term disability

Life insurance

Paid time off and holidays

401(k) with employer match

Professional development

Descripción de la vacante

Starrett Metrology Systems Division is seeking a Metrology Systems Technical Support Specialist for a remote, full-time role in the Eastern Time Zone. You will troubleshoot hardware/software, calibrations, connectivity, and operator use while owning cases from start to finish and coordinating with Sales, Field Service, and Engineering.

The role emphasizes remote support, documentation, and creating training content, with travel to customer sites as needed.

Formación

Associate degree or technical certification in metrology, engineering technology, electronics, computer science, manufacturing, or a related field; equivalent relevant experience considered.
Relevant technical support, troubleshooting, applications, service, or precision-measurement experience sufficient to independently diagnose issues and manage cases.
Ability to travel as required.
Residence in an approved U.S. remote-work location in the Eastern Time Zone; ability to work 8:00 a.m.-5:00 p.m. ET, Monday-Friday, with occasional after-hours/weekend support.
Ability to perform prolonged computer/telephone work, communicate via phone/video/email/in person, visit industrial sites, and handle small metrology components as needed.
Ability to maintain case records and comply with Company safety, information-security, confidentiality, and records-management requirements.

Responsabilidades

Triage, prioritize, and resolve customer and Sales support cases involving metrology-system hardware, software, calibration, connectivity, configuration, and operator use.
Provide responsive support by phone, email, remote-access tools, web meetings, and occasional on-site visits.
Own technical cases through resolution or structured Level 1, Level 2, and Level 3 escalation, with complete case documentation.
Perform advanced remote troubleshooting, reproduce issues, analyze configurations, and provide corrective and applications guidance.
Collaborate with Field Service, Applications, Engineering, distribution partners, customers, Sales, and the support team on complex issues.
Conduct customer application studies and product training; create manuals, bulletins, calibration procedures, diagnostic guides, and knowledge articles.
Identify recurring technical issues, contribute to root-cause analysis and lasting corrective actions, and follow safety, security, and records-management requirements.