Remote Merchant Retention Specialist

Jobgether; United States; Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Birthday holiday

Education assistance

401(k) match

Remote work

Job summary

Partner Company in United States seeks a Customer Solutions Representative (Retention) to retain and strengthen relationships with existing business customers in a remote role. You will address pricing, equipment, service, and payment solutions while preserving the customer base.

The role blends consultative service, retention, problem-solving, and sales-oriented communication, collaborating with internal teams to deliver timely resolutions and loyalty programs.

Qualifications

• 1–3 years in a call center or customer service environment.
• 1–3 years in sales, customer retention, loyalty, or related role.
• Strong ability to build rapport and communicate clearly.
• Customer-focused mindset with root-cause analysis.
• Strong influencing, negotiation, problem-solving, and active-listening skills.
• Ability to remain composed and results-oriented in a fast-paced environment.
• Comfortable collaborating with multiple internal departments.

Responsibilities

• Retain existing merchant accounts by resolving issues and communicating value.
• Explain pricing structures and provide competitive quotes.
• Advise on equipment functionality and suitable alternatives.
• Coordinate with internal teams to resolve issues promptly.
• Educate merchants on loyalty and payment programs.
• Stay updated on rates, products, and industry developments.
• Identify root causes of dissatisfaction to improve retention.
• Suggest process improvements to reduce account closures.
• Participate in special projects and initiatives.

Skills

Customer service

Sales & retention

Communication

Active listening

Negotiation

Problem solving

Relationship building

Education

High school diploma or equivalent

Some college education

Tools

CRM systems

Job description

Partner Company in United States seeks a Customer Solutions Representative (Retention) to retain and strengthen relationships with existing business customers in a remote role. You will address pricing, equipment, service, and payment solutions while preserving the customer base.

The role blends consultative service, retention, problem-solving, and sales-oriented communication, collaborating with internal teams to deliver timely resolutions and loyalty programs.