Merchant Retention Specialist — Customer Success Pro

Chellecomm Merchant Services; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Chellecomm Merchant Services in Dallas, TX is seeking a Retention Specialist to strengthen relationships with existing merchants and reduce churn. This on-site role requires proactive outreach, issue resolution, and collaboration with Sales, Support, and Operations to ensure timely follow-ups and consistent service.

The ideal candidate will have strong communication and analytical skills, a data-driven mindset, and a commitment to customer satisfaction within the merchant services industry.

Qualifications

• Experience in maintaining customer relationships and reducing churn.
• Experience communicating with merchants effectively and professionally.
• Ability to analyze usage data to guide retention strategies.
• Commitment to customer satisfaction and problem-solving.

Responsibilities

• Maintain strong relationships with existing merchants and reduce attrition.
• Proactively contact merchants to understand needs and address concerns.
• Analyze account usage and service trends to identify at-risk customers.
• Collaborate with Sales, Support and Operations to ensure timely follow-up and clear communication.
• Document interactions and track retention metrics to inform improvements.

Skills

Customer Retention

Interpersonal Skills

Analytical Skills

Customer Satisfaction

Merchant Services Experience

CRM Systems

Microsoft Office

On-site in Dallas

Education

High School Diploma

Tools

CRM Software

Microsoft Excel

Job description

Chellecomm Merchant Services in Dallas, TX is seeking a Retention Specialist to strengthen relationships with existing merchants and reduce churn. This on-site role requires proactive outreach, issue resolution, and collaboration with Sales, Support, and Operations to ensure timely follow-ups and consistent service.

The ideal candidate will have strong communication and analytical skills, a data-driven mindset, and a commitment to customer satisfaction within the merchant services industry.