Remote Merchant Card Support Specialist

U.S. Bank; Oregon; Hybrid; USD 28.000 - 34.000; Vollzeit

Benefits dieser Stelle

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Paid holidays

Zusammenfassung

U.S. Bank is seeking a customer service professional to support merchants with Merchant Credit Card processing and related inquiries. The role involves responding to calls, troubleshooting issues, and guiding merchants through policy-based resolutions from a remote setting.

Ideal candidates have strong communication and problem-solving skills, with 2+ years in customer service. Schedule includes Tue-Sat evening hours; benefits include healthcare, retirement, and paid time off.

Qualifikationen

• High school diploma or equivalent.
• Typically two or more years of customer service experience.

Aufgaben

• Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned.
• Responds to telephone inquiries, requests and problems from merchants.
• Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals.
• Communicates applicable policies, procedures and practices to merchants.
• Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.

Kenntnisse

Customer service

Telephone skills

Problem solving

Negotiation

Microsoft Office

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Jobbeschreibung

U.S. Bank is seeking a customer service professional to support merchants with Merchant Credit Card processing and related inquiries. The role involves responding to calls, troubleshooting issues, and guiding merchants through policy-based resolutions from a remote setting.

Ideal candidates have strong communication and problem-solving skills, with 2+ years in customer service. Schedule includes Tue-Sat evening hours; benefits include healthcare, retirement, and paid time off.