Remote Mental Health Patient Coordinator (Spanish Preferred)

PM Pediatrics; New York (NY); Remote; USD 45,000 - 55,000; Full time

Job summary

PM Pediatric Care seeks a Remote Mental Health Patient Coordinator to schedule appointments, manage insurance details, and assist families across states. You will communicate with patients, physicians, and staff to ensure accurate scheduling and clear financial information.

The role emphasizes bilingual Spanish support, attention to detail, and teamwork in a fast-paced telehealth environment; Monday–Friday 11:00am–7:00pm EST with benefits eligible.

Qualifications

• Experience with insurance eligibility.
• Bilingual Spanish Speaking Preferred.
• Bachelor’s degree preferred.
• Attention to detail a requirement.
• Strong organizational skills.
• Ability to multi-task and prioritize.
• Ability to work well with others in a team driven environment.

Responsibilities

• Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources and staff members.
• Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools.
• Provide accurate and courteous information regarding our services to physicians and other callers.
• Respond effectively and promptly to all patient, provider, and team member requests.
• Maintain/Update patient information and working knowledge of insurance protocols.
• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits.
• Provides information to the patient and/or guarantors regarding their benefits and financial obligations.
• Handle billing inquiries, collect any out of pocket (deductibles, copays, etc), and process payments accurately.
• Explain insurance coverage and financial responsibility to patients in clear language.
• Communicate when insurance issues arise (inactive coverage, referral needed, etc.)
• Work with billing teams to correct coverage issues.
• Maintain insurance panels.
• Obtain approval for schedule changes or cancellations as appropriate.
• Meet specified goals and objectives assigned by management.
• Escalate any problems that may arise to management.
• Complete other duties as assigned or identified based on patient needs.
• Ability to adhere to quality and productivity standards.

Skills

Insurance eligibility

Bilingual Spanish Speaking

Attention to detail

Strong organizational skills

Multi-tasking

Team collaboration

Education

Bachelor’s degree

Job description

PM Pediatric Care seeks a Remote Mental Health Patient Coordinator to schedule appointments, manage insurance details, and assist families across states. You will communicate with patients, physicians, and staff to ensure accurate scheduling and clear financial information.

The role emphasizes bilingual Spanish support, attention to detail, and teamwork in a fast-paced telehealth environment; Monday–Friday 11:00am–7:00pm EST with benefits eligible.