Mental Health Patient Coordinator - Remote - Full Time

PM Pediatric Care; New York (NY); Remote; USD 45,000 - 55,000; Full time

Job summary

PM Pediatric Care seeks a Remote Mental Health Patient Coordinator to schedule appointments, manage insurance details, and assist families across states. You will communicate with patients, physicians, and staff to ensure accurate scheduling and clear financial information.

The role emphasizes bilingual Spanish support, attention to detail, and teamwork in a fast-paced telehealth environment; Monday–Friday 11:00am–7:00pm EST with benefits eligible.

Qualifications

• Experience with insurance eligibility.
• Bilingual Spanish Speaking Preferred.
• Bachelor’s degree preferred.
• Attention to detail a requirement.
• Strong organizational skills.
• Ability to multi-task and prioritize.
• Ability to work well with others in a team driven environment.

Responsibilities

• Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources and staff members.
• Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools.
• Provide accurate and courteous information regarding our services to physicians and other callers.
• Respond effectively and promptly to all patient, provider, and team member requests.
• Maintain/Update patient information and working knowledge of insurance protocols.
• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits.
• Provides information to the patient and/or guarantors regarding their benefits and financial obligations.
• Handle billing inquiries, collect any out of pocket (deductibles, copays, etc), and process payments accurately.
• Explain insurance coverage and financial responsibility to patients in clear language.
• Communicate when insurance issues arise (inactive coverage, referral needed, etc.)
• Work with billing teams to correct coverage issues.
• Maintain insurance panels.
• Obtain approval for schedule changes or cancellations as appropriate.
• Meet specified goals and objectives assigned by management.
• Escalate any problems that may arise to management.
• Complete other duties as assigned or identified based on patient needs.
• Ability to adhere to quality and productivity standards.

Skills

Insurance eligibility

Bilingual Spanish Speaking

Attention to detail

Strong organizational skills

Multi-tasking

Team collaboration

Education

Bachelor’s degree

Job description

## Mental Health Patient Coordinator - Remote - Full TimeApply: Remote - New York: Full time: Posted Yesterday: 2026-R1626It's fun to work in a company where people truly BELIEVE in what they're doing!*We're committed to bringing passion and customer focus to the business.*## ## **Summary**The Mental Health Patient Coordinator coordinates all appointments with providers for patients, referring physicians, and facilities across multiple states. In addition, the Patient Engagement Specialist communicates key information to patients and staff members including insurance coverage, financial responsibilities, and date/time of appointments. Compensation range: $50,000 (Salaried Position + Benefits Eligible!) Spanish Speaking Preferred Schedule: Mondays - Fridays: 11:00am - 7:00pm EST.## ## **Description**## * Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources and staff members.* Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools.* Provide accurate and courteous information regarding our services to physicians and other callers.* Respond effectively and promptly to all patient, provider, and team member requests.* Maintain/Update patient information and working knowledge of insurance protocols.* Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits.* Provides information to the patient and/or guarantors regarding their benefits and financial obligations.* Handle billing inquiries, collect any out of pocket (deductibles, copays, etc), and process payments accurately.* Explain insurance coverage and financial responsibility to patients in clear language.* Communicate when insurance issues arise (inactive coverage, referral needed, etc.)* Work with billing teams to correct coverage issues.* Maintain insurance panels.* Obtain approval for schedule changes or cancellations as appropriate.* Meet specified goals and objectives assigned by management.* Escalate any problems that may arise to management.* Complete other duties as assigned or identified based on patient needs.* Ability to adhere to quality and productivity standards.#LI-MC1## ## Qualifications* Experience with insurance eligibility.* Bilingual Spanish Speaking Preferred.* Bachelor’s degree preferred.* Attention to detail a requirement.* Strong organizational skills.* Ability to multi-task and prioritize.* Ability to work well with others in a team driven environment.**Compensation:**Role DependentThe salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.## EEO StatementPM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.### About UsPM Pediatric Care is transforming physical and mental health care for kids and young adults. With nearly**100 locations nationwide**, a convenient telehealth offering, partnerships with leading children’s hospitals, and a rapidly growing pediatric mental health program, PM is making a meaningful difference in our communities through the delivery of convenient, compassionate, best-in-class careWe’re seeking **passionate, skilled professionals who value innovation**, impact, and excellence. Join our growing national team and help us revolutionize pediatric healthcare, while building a rewarding career.Apply today and be a part of our **mission to help children live healthier, happier lives.**