Remote Membership Services Associate

Elevance Health; Mason (OH); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Merit increases

Paid holidays

Paid Time Off

Bonus programs

Medical

Dental

Vision

Disability

401(k) + match

Stock purchase plan

Life insurance

Wellness programs

Financial education

Job summary

Elevance Health is seeking a Membership Representative I to support enrollment, billing activities and account maintenance. This role offers hybrid/remote work with required in-person training sessions and occasional office time as needed.

You will handle incoming calls, educate plan members and providers, verify enrollment, process payments, and maintain enrollment databases while ensuring accuracy and timely service.

Qualifications

• HS diploma or GED and related experience.
• Membership experience or strong customer service background preferred.

Responsibilities

• Responds to incoming calls and educates callers on benefit questions.
• Verifies enrollment status and applies contract language for each case.
• May be responsible for billing and delinquency processes for assigned groups.
• Maintains enrollment database and reconciles premium accounts.
• Notifies clients of premium discrepancies and handles enrollment inquiries.

Skills

Customer service

Call center

Data entry

Education

HS diploma or GED

Tools

Enrollment systems

Job description

Elevance Health is seeking a Membership Representative I to support enrollment, billing activities and account maintenance. This role offers hybrid/remote work with required in-person training sessions and occasional office time as needed.

You will handle incoming calls, educate plan members and providers, verify enrollment, process payments, and maintain enrollment databases while ensuring accuracy and timely service.