Remote Health Programs Associate

Elevance Health (Anthem); Richmond (VA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Basic life insurance

401K match

Paid time off

Holiday pay

Annual incentive bonus

Annual raises

Job summary

Elevance Health is seeking a Health Program Representative I to support Care Management initiatives. This remote role emphasizes handling member information by phone, guiding enrollments, and coordinating with clinicians to ensure seamless care access.

The position requires strong communication skills, a HS diploma, and at least 6 months in telesales or customer service, with occasional in-person training sessions and potential office work when needed.

Qualifications

• Minimum 6 months experience in telesales or customer service.
• Ability to gather and record member information via telephone.
• Strong verbal and written communication skills.

Responsibilities

• Gathers and records member information via telephone.
• Encourages enrollment in Care Management programs and explains services.
• Directs inquiries to clinical staff and routes calls accordingly.
• Initiates referrals and manages consults from clinicians for participants.
• Handles multi-tasking across calls, texts, and queues.

Skills

Telesales

Customer service

Communication

Education

High School diploma

Job description

Elevance Health is seeking a Health Program Representative I to support Care Management initiatives. This remote role emphasizes handling member information by phone, guiding enrollments, and coordinating with clinicians to ensure seamless care access.

The position requires strong communication skills, a HS diploma, and at least 6 months in telesales or customer service, with occasional in-person training sessions and potential office work when needed.