Remote Membership Operations & Communications Associate

GovExec; Washington (District of Columbia); Remote; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company"s"

Open time off policy

Twelve weeks paid parental leave

Learning and development opportunities

Job summary

ATARC, a division of GovExec, seeks an organized Associate, Membership Operations & Communications to support the corporate membership program. This role focuses on onboarding, CRM updates, newsletter coordination, engagement tracking, renewal support, and general administrative workflows tied to ATARC's corporate membership program.

In this role, you will report to the Associate Director, Corporate Membership and help provide the organizational support needed to keep membership operations

Qualifications

• 1-3 years of experience in administrative support, operations coordination, CRM support, communications support, or a related role.
• Experience with HubSpot or a similar CRM/email platform preferred.
• Strong organizational and time management skills.
• Strong written and verbal communication abilities.
• Excellent attention to detail and follow-through.
• Comfortable managing multiple tasks and deadlines.
• Collaborative and service-oriented working style.
• Proficiency in Google Workspace.

Responsibilities

• Assist with member onboarding and follow-up communications.
• Coordinate member support requests and access needs.
• Maintain onboarding materials and member resources.
• Support scheduling of member orientations and engagement meetings.
• Assist with renewal outreach tracking and follow-up documentation.
• Help maintain a consistent and organized member experience.
• Assist with coordination and administrative support related to ATARC events, member engagement activities, and trade show participation.
• Update HubSpot and related CRM records.
• Track membership pipeline activity, renewals, follow-up tasks, and engagement activity.
• Assist with data entry, record management, reporting, and CRM cleanup.
• Maintain organized records related to member onboarding, renewals, and engagement.
• Help monitor timelines, deliverables, and internal follow-up items.
• Assist with member newsletter coordination and distribution.
• Help with HubSpot email setup, list updates, formatting, scheduling, and basic reporting.
• Support updates to presentations, templates, and member-facing materials.
• Help draft, edit, and organize communications related to onboarding, renewals, working group participation, and engagement opportunities.
• Maintain organized communication timelines and internal review notes.
• Help document membership workflows related to onboarding, renewals, working group engagement, communications, and member follow-up.
• Support internal coordination between Membership, Working Groups, and other ATARC teams.
• Assist with administrative tasks that improve consistency, organization, and responsiveness.
• Help identify recurring process gaps and support improvements.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Attention to detail

Independent worker

Team collaboration

Tools

HubSpot

Google Workspace

Job description

ATARC, a division of GovExec, seeks an organized Associate, Membership Operations & Communications to support the corporate membership program. This role focuses on onboarding, CRM updates, newsletter coordination, engagement tracking, renewal support, and general administrative workflows tied to ATARC's corporate membership program.

In this role, you will report to the Associate Director, Corporate Membership and help provide the organizational support needed to keep membership operations