Remote Membership Experience Specialist

Sky Health Care Management; Columbia (MD); Remote; USD 22,000 - 30,000; Full time

Job summary

Sky Health Care Management seeks a friendly Membership Services Associate to support members with enrollment, renewals, updates, and general questions. You’ll help ensure accurate records and a positive member experience.

You will respond to inquiries by phone, email, or in person, assist with applications and account changes, explain options, and document interactions while handling personal information responsibly.

Qualifications

• Strong customer-service experience.
• Excellent communication and listening skills.
• Detail-oriented with strong organization.
• Proficient with computers and office software.
• Experience with membership or healthcare support preferred but not required.

Responsibilities

• Respond to member inquiries by phone, email, or in person.
• Assist with membership applications, renewals, and account changes.
• Explain membership options, policies, and available services.
• Maintain accurate member records and document interactions.
• Resolve routine concerns and refer complex issues to the appropriate team.
• Handle personal information responsibly and follow company procedures.

Skills

Customer service

Communication

Organization

Data entry

Problem solving

Tools

CRM software

Microsoft Office

Job description

Sky Health Care Management seeks a friendly Membership Services Associate to support members with enrollment, renewals, updates, and general questions. You’ll help ensure accurate records and a positive member experience.

You will respond to inquiries by phone, email, or in person, assist with applications and account changes, explain options, and document interactions while handling personal information responsibly.