Remote Member Support Specialist

Lever, Inc.; Des Moines (IA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid training

Benefits after 60 days

Job summary

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, clients, or customers. You will handle inbound and outbound calls, texts, and emails, document interactions, and ensure a positive customer experience. This remote position is available to residents in IA and other states.

Working hours are 8:00am–7:00pm (CST), Monday–Friday, with paid training. Status is Full Time, 40 hours, and benefits eligibility after 60 days.

Qualifications

• High school diploma or equivalent.
• 1 year of customer service, call center, support, or case management experience preferred.
• Strong verbal and written communication skills.
• Excellent active listening skills.
• Strong interpersonal and relationship-building abilities.
• Ability to communicate clearly, professionally, and empathetically.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency with CRM, case management, or customer support systems.
• Basic computer and data-entry skills.

Responsibilities

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues at first contact when possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

Skills

Communication

Interpersonal skills

Attention to detail

Multitasking

Teamwork

CRM systems

Data entry

Education

High school diploma

Tools

CRM

Case management

Job description

Five Star Solutions is seeking a Member Support Specialist to be the first point of contact for members, clients, or customers. You will handle inbound and outbound calls, texts, and emails, document interactions, and ensure a positive customer experience. This remote position is available to residents in IA and other states.

Working hours are 8:00am–7:00pm (CST), Monday–Friday, with paid training. Status is Full Time, 40 hours, and benefits eligibility after 60 days.