Remote Member Support Specialist

The Standard; Portland (OR); A distancia; USD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

401(k) with company matching

Annual incentive bonus

Paid time off (11 holidays, 2 wellness

Parental leave

Volunteer hours

Descripción de la vacante

The Standard, a leading provider of employee benefits and insurance solutions, seeks a dedicated customer service professional to serve as a primary contact for members across channels. You will provide accurate information, resolve transactions, and improve understanding of available offerings while adhering to policies and service standards.

The role emphasizes de-escalation, research-driven problem-solving, and timely follow-up to meet contact center metrics.

Formación

• 2 years in a dynamic customer service environment
• Telephonic customer service experience preferred
• Strong verbal and written communication skills
• Ability to handle high-volume inquiries across multiple channels

Responsabilidades

• Respond to member inquiries with accurate, personalized information across products, policies, and procedures.
• Research and resolve member transactions, including determining eligibility and communicating outcomes within guidelines.
• Monitor and follow up on client issues, escalating cases as needed and using de-escalation techniques.
• Utilize systems and performance tools to meet metrics for quality assurance, schedule adherence, and customer satisfaction.
• Gather and analyze customer feedback to recommend process improvements and support customer-focused projects.

Conocimientos

Phone support

Verbal & written communication

Multi-channel support

Research & problem solving

Educación

High school diploma or equivalent

Associate degree preferred

Descripción del empleo

The Standard, a leading provider of employee benefits and insurance solutions, seeks a dedicated customer service professional to serve as a primary contact for members across channels. You will provide accurate information, resolve transactions, and improve understanding of available offerings while adhering to policies and service standards.

The role emphasizes de-escalation, research-driven problem-solving, and timely follow-up to meet contact center metrics.