Multichannel Member Support Specialist

StanCorp Financial Group, Inc; United States; Presencial; USD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Bonus program

Paid time off

Holidays

Descripción de la vacante

The Standard is seeking a customer service professional to serve as a primary contact for members, delivering personalized, accurate information across channels and guiding them through product offerings.

You will resolve transactions, address issues with de-escalation techniques, and monitor performance metrics to ensure timely follow-up and high-quality service in alignment with company policies.

Formación

• High school diploma or equivalent; associate degree preferred.
• 2 years in a dynamic customer service environment; telephonic experience preferred.
• Strong verbal and written communication with the ability to provide clear, accurate, personalized information.
• Ability to handle high-volume inquiries across multiple channels (phone, email, chat, etc.).

Responsabilidades

• Respond to member inquiries with accurate, personalized information and support across products, policies, and procedures.
• Research and resolve member transactions, including determining eligibility and communicating outcomes within guidelines.
• Monitor and follow up on client issues, escalating cases as needed and using de-escalation techniques.
• Utilize systems and performance tools to meet metrics for quality assurance, schedule adherence, and customer satisfaction.
• Gather and analyze customer feedback to recommend process improvements and support customer-focused projects.

Conocimientos

Multichannel support

Customer service

Communication skills

Problem solving

Research skills

Educación

High school diploma or equivalent

Associate degree preferred

Descripción del empleo

The Standard is seeking a customer service professional to serve as a primary contact for members, delivering personalized, accurate information across channels and guiding them through product offerings.

You will resolve transactions, address issues with de-escalation techniques, and monitor performance metrics to ensure timely follow-up and high-quality service in alignment with company policies.