Remote Member Support & Development Specialist

AIL; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully remote work

Structured onboarding

Ongoing mentorship

Life, dental, prescription, and travel

Performance-based bonuses

Travel opportunities

Future leadership roles

Job summary

AIL is seeking driven, personable professionals to join our fully remote team. You’ll engage with members via virtual conversations, explain options, and help simplify complex information while maintaining independence and collaboration with the team.

You'll receive structured onboarding, ongoing mentorship, and access to benefits including life, dental, prescription, and travel coverage, plus performance-based incentives and opportunities for future leadership roles.

Qualifications

• Authorized to work in Canada or the United States.
• Comfortable using Zoom, email, online scheduling, and other digital platforms.
• Strong listening and conversational skills.
• Professional and comfortable communicating with different personalities.

Responsibilities

• Meet with members through video conferencing and telephone appointments.
• Ask questions and listen carefully to understand individual priorities.
• Present available information in a clear and professional manner.
• Help members navigate their options and make informed choices.
• Maintain accurate electronic notes, files, and documentation.
• Follow up with members and provide continued assistance when needed.
• Participate in regular team meetings, coaching, and skills development.
• Work collaboratively toward individual and team objectives.
• Help identify ways to improve communication, organization, and the overall member experience.

Skills

Strong listening skills

Conversations with diverse people

Education

High school diploma or equivalent

Tools

Zoom

Email

Online scheduling

Job description

AIL is seeking driven, personable professionals to join our fully remote team. You’ll engage with members via virtual conversations, explain options, and help simplify complex information while maintaining independence and collaboration with the team.

You'll receive structured onboarding, ongoing mentorship, and access to benefits including life, dental, prescription, and travel coverage, plus performance-based incentives and opportunities for future leadership roles.