Remote Member Solutions Advocate

AmeriCU Credit Union; New York (NY); Remote; USD 31,000 - 43,000; Full time

Benefits offered by this job

Competitive benefits

Paid Holidays

Paid Time off

401(k) Matching

Life Insurance

Disability Insurance

Employee Assistance Program

Tuition Reimbursement

Job summary

AmeriCU Credit Union is seeking a Remote Member Solutions Advocate based out of Rome, NY. The role pays $22.15/hour to $31.38/hour depending on experience, with starting rates aligned to qualifications.

You will support Credit Solutions policies and programs to achieve daily workflow compliance and minimize financial risk. Your responsibilities include handling multiple collection areas, counseling delinquent members by phone, mail, or email, documenting all actions, reviewing repossessions, and

Responsibilities

• Handling several areas of collection assigned to the Loan Workout and Recovery Department
• Contacting and counseling delinquent members via telephone, mail, or email
• Maintaining detailed documentation of all communication and actions taken
• Reviewing and assigning accounts for repossessions
• Reviewing proposals from Credit Counseling agencies
• Maintaining databases and spreadsheets for analysis and tracking
• Recommend accounts for legal action when necessary
• Credit Card or Member Privilege Charge Off Preparation, processing, and reporting
• Reviewing fair share invoices from credit counseling services
• Recommend accounts for charge off
• Contacting members with negative shares or returned checks

Job description

AmeriCU Credit Union is seeking a Remote Member Solutions Advocate based out of Rome, NY. The role pays $22.15/hour to $31.38/hour depending on experience, with starting rates aligned to qualifications.

You will support Credit Solutions policies and programs to achieve daily workflow compliance and minimize financial risk. Your responsibilities include handling multiple collection areas, counseling delinquent members by phone, mail, or email, documenting all actions, reviewing repossessions, and