Remote Member Services Specialist I

Geisinger; Pennsylvania; Hybrid; USD 19,286,000 - 27,552,000; Full time

Job summary

Geisinger is seeking a Customer Service professional to assist in resolving member concerns, educate customers, and maintain high satisfaction. The role requires proficiency in multiple service lines and active cross-training to improve processes within the Customer Service team.

The position is remote (PA) with a 40-hour workweek, focusing on resolution of claims, eligibility, and provider inquiries, and maintaining strong relationships through various channels.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of Customer Service experience required.
• Strong communication and interpersonal skills.

Responsibilities

• Guides colleagues on complex issues in customer service.
• Manages a complex caseload while meeting production and quality standards.
• Organizes and distributes work to staff members.
• Acts as liaison between member and provider to resolve claims and eligibility concerns.
• Serves as primary contact for members, providers and coworkers.

Skills

Communication

Customer Retentions

Customer Service

Education

High School Diploma or GED

Job description

Geisinger is seeking a Customer Service professional to assist in resolving member concerns, educate customers, and maintain high satisfaction. The role requires proficiency in multiple service lines and active cross-training to improve processes within the Customer Service team.

The position is remote (PA) with a 40-hour workweek, focusing on resolution of claims, eligibility, and provider inquiries, and maintaining strong relationships through various channels.