Remote Enrollment Operations Manager

Geisinger; Pennsylvania; On-site; USD 52,000 - 73,000; Full time

Job summary

Geisinger is seeking a Customer Service Supervisor to lead a team of representatives, ensuring service standards and regulatory compliance. You will guide training, manage escalations, and drive improvements across service delivery for staff, members, and providers.

The role entails scheduling, performance management, and collaboration with cross-functional teams to meet department goals and regulatory requirements.

Qualifications

• Education: High School Diploma or Equivalent (GED) – required.
• Experience: Minimum of 6 years in relevant roles; minimum 2 years in managerial/supervisory positions.
• Certifications and Licenses: (not specified).
• Skills: Communication, Customer Retention, Customer Service, HR Policies, Standards and Procedures, Service Request Management Process.

Responsibilities

• Provide leadership and developmental support to the customer service team through daily interactions and performance reviews.
• Lead monthly team meetings and involve staff in decision-making and process improvements.
• Ensure staffing, performance, and quality standards meet operational goals and regulatory requirements.
• Analyze production and quality metrics; adjust staffing, policies or processes as needed.

Skills

Communication

Customer Retention

Customer Service

HR Policies

Standards And Procedures

Service Request Management

Education

High School Diploma or Equivalent (GED)

Job description

Geisinger is seeking a Customer Service Supervisor to lead a team of representatives, ensuring service standards and regulatory compliance. You will guide training, manage escalations, and drive improvements across service delivery for staff, members, and providers.

The role entails scheduling, performance management, and collaboration with cross-functional teams to meet department goals and regulatory requirements.