Remote Claims & Enrollment Support Specialist

Geisinger; United States; Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Healthcare benefits from day one

Vision and dental coverage

Collaborative work environment

Job summary

Geisinger is seeking a Customer Service Representative to work from home in Pennsylvania. The role involves resolving customer concerns, maintaining satisfaction, and performing data management to support Health Plan enrollment processes.

The ideal candidate will have at least one year of customer service experience and a high school diploma or GED. This position offers comprehensive healthcare benefits from day one, alongside a collaborative work environment that values diversity and inclusion.

Qualifications

• Minimum of 1 year experience in Customer Service required.

Responsibilities

• Resolve and reconcile enrollment reports and related eligibility issues.
• Initiate communication to the newly enrolled Health Plan members.
• Interpret and apply rules in contractual agreements.
• Perform membership data extract reports for accuracy.
• Process terminations and disenrollments.

Skills

Communication

Customer Retentions

Customer Service

Education

High School Diploma or Equivalent (GED)

Job description

Geisinger is seeking a Customer Service Representative to work from home in Pennsylvania. The role involves resolving customer concerns, maintaining satisfaction, and performing data management to support Health Plan enrollment processes.

The ideal candidate will have at least one year of customer service experience and a high school diploma or GED. This position offers comprehensive healthcare benefits from day one, alongside a collaborative work environment that values diversity and inclusion.