Member Services Processing Supervisor

General Dynamics Information Technology, Inc.; Northern (KY); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Full-flex work week

401K with match

Health and wellness benefits

Internal mobility

Education and certifications

Cutting-edge technology

Paid vacation

Job summary

General Dynamics Information Technology, Inc. is seeking a Member Services Processing Supervisor to support a large federal health program.

You will lead a team that processes enrollment applications, certifications, transfers, and documentation while ensuring accuracy, compliance, and timely completion. Remote work option with Public Trust clearance; you will coach staff, monitor performance, and collaborate with cross-functional teams to optimize workflows and maintain high-quality member

Qualifications

• High School Diploma or equivalent.
• 3+ years supervising processing/administrative teams in high-volume environments.
• Experience with data entry, documentation review, and workflow management.
• Familiarity with federal program requirements and compliance.
• Strong communication, coaching, and stakeholder coordination skills.
• Attention to detail and accuracy in processing.
• Proficiency with standard operational software and case-handling systems.
• Ability to handle sensitive information securely.

Responsibilities

• Lead and supervise a team processing enrollment applications and documentation.
• Oversee daily work assignments, productivity, and coaching.
• Manage inbound/outbound communications while protecting PII/PHI.
• Train staff on policies, tools, and regulatory requirements.
• Review work for quality, identify gaps and training needs.
• Interview candidates and support hiring; track attendance.
• Collaborate with leadership to improve processes and workflows.
• Use member services tools to support workflows and issue resolution.
• Escalate complex cases to stakeholders.
• Track processing metrics for dashboards and program visibility.
• Support dual-operations or transition activities when needed.

Skills

Team supervision

Data entry

Workflow management

Regulatory compliance

Communication skills

Detail oriented

Information security

Customer service basics

Education

High School Diploma

Tools

Case-handling systems

Member service tools

Job description

The World Trade Center Health Program is a limited federal health program administered by the National Institute for Occupational Safety and Health (NIOSH), part of the Centers for Disease Control and Prevention (CDC) in the U.S. Department of Health and Human Services (HHS). The Program provides no-cost medical monitoring and treatment for certified WTC-related health conditions to those directly affected by the 9/11 attacks in New York, the Pentagon, and in Shanksville, Pennsylvania

Summary:

We are seeking a Member Services Processing Supervisorto support Third-Party Administrator (TPA) healthcare operationsfora limitedbenefit healthcare program.The Member Services Processing Supervisor oversees daily operations related to the intake, analysis, and processing of member applicationsand supporting workflows, documentation, and service requests. This role ensures thathigh‑volumeworkflows are completed accurately, efficiently, and in alignment with program requirements, federal regulations, and quality standards. The supervisor provideshands‑onsupport to processing staff, monitors performance, ensures adherence to internal procedures, and helpsmaintaina consistent,high‑qualitymember experience across all processing activities.

Responsibilities:

• Lead and supervise a team responsible for processingand customer service related toenrollment applications, certifications,transfers,and documentation, ensuring accuracy, compliance, andtimelycompletion.

• Provideday‑to‑dayoversight of work assignments, productivity monitoring, and performance coaching.

• Manage inbound and outbound communication related to member documentation and processing activities, ensuring sensitive information (PII/PHI) is handledin accordance withHIPAA and program guidelines.

• Train and mentor staff on policies, tools, systems, and regulatory requirements to ensure consistent and compliant processing operations.

• Review completed work for quality and completeness,identifyingtrends, gaps, or training needs.

• Interview prospective candidates and provide hiring recommendationsfor processing staff,maintainattendance records andsupportemployeeadministration inan accurateandtimelyfashion.
  Collaborate with Member Services leadership andcross‑functionaloperational teams to improve processes, streamline workflows, andmaintainalignment with programobjectives.

• Use member services tools and systems—such as digital mail centers,self‑serviceportals, and intake/IDP tools—to support efficient workflow execution and issue resolution.

• Escalate complex cases, data irregularities, or regulatory concerns toappropriate programor operational stakeholders.

• Track and report processing metrics, contributing to operational dashboards and program visibility needs.

• Supportdual‑operationsor transition activities as required by program shifts or implementation phases.

Required Qualifications

• High School Diploma or equivalent

• 3 or more years of relevant experience.

• Experience supervising processing, administrative, customer service, or operations teams in a high‑volumeenvironment.

• Strong knowledge of data entry, documentation review, and workflow management.

• Familiarity with federal program requirements, eligibility standards, regulatory compliance, or similar frameworks.

• Excellent written and verbal communication skills, with the ability to coach staff and coordinate with internal and external stakeholders.

• Strong attention to detail and commitment to accuracy and compliance.

• Proficiencywith standard operational software, member service tools, andcase‑handlingsystems.

• Ability to handle sensitive information securely and professionally.

• Location: Remote
  Clearance: Public Trust
  Travel: 0-10%

Preferred Qualifications

• Background supporting federal health programs or healthcare operations.

• Experience working with intelligent document processing tools, member service portals, or customer support platforms such as ServiceNow orCXone.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home.

• 401K with company match.

• Comprehensive health and wellness packages.

• Internal mobility team dedicated to helping you own your career.

• Professional growth opportunities including paid education and certifications.

• Cutting-edge technology you can learn from.

• Rest and recharge with paid vacation and holidays.

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