Remote Member Services Advocate

SCAN Group; California (MO); On-site; USD 27,552 - 29,618; Full time

Benefits offered by this job

Annual employee bonus program

Robust Wellness Program

Generous paid-time-off (PTO)

Excellent 401(k) Retirement Saving Plan

Job summary

SCAN Group, located in California, is seeking a Member Service Advocate to provide exceptional customer service for our members. You will assist with inquiries related to benefits, eligibility, and claims. Ideal candidates should have 1-2 years of experience in customer service, preferably in a call center environment with knowledge of Medicare.

This remote position offers competitive pay, wellness initiatives, generous PTO, and a robust retirement savings plan.

Qualifications

• 1-2 years call center or related customer service experience, required.
• 1-2 years of prior experience with Medicare benefits, preferred.
• Experience in healthcare, insurance or pharmacy industry highly desirable.

Responsibilities

• Serve as an advocate and point of contact for member questions.
• Educate members regarding benefits and plan options.
• Provide follow-up on member issues and document transactions.

Skills

Customer service skills

Data entry skills

Effective communication

Calm demeanor under pressure

Education

1-2 years related customer service experience

Experience with Medicare benefits preferred

Tools

Computer skills (word processing, email)

Job description

SCAN Group, located in California, is seeking a Member Service Advocate to provide exceptional customer service for our members. You will assist with inquiries related to benefits, eligibility, and claims. Ideal candidates should have 1-2 years of experience in customer service, preferably in a call center environment with knowledge of Medicare.

This remote position offers competitive pay, wellness initiatives, generous PTO, and a robust retirement savings plan.