Remote Bilingual Customer Service - Spanish/English

Oscar Health; Tallahassee (FL); Teletrabalho; USD 28 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical benefits

Dental benefits

Vision benefits

11 paid holidays

Paid sick time

Parental leave

401(k) plan

Life and disability insurance

Wellness time & reimbursements

Resumo da oferta

Oscar Health is hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. This remote role, open to Florida residents, handles daily customer interactions and back-office tasks following SOPs, reporting to the Concierge Operations Manager.

Occasional travel may be required for meetings and events. Fluency in Spanish and English is required, with 1+ year in a high-volume customer setting and a high school diploma or GED.

Qualificações

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• 1+ years of experience in a high-volume or customer-focused setting.
• High school diploma or GED

Responsabilidades

• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Support the leadership team by identifying issues through established escalation pathways
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)

Conhecimentos

Bilingual Spanish/English

Formação académica

High school diploma or GED

Ferramentas

Google Suite

Microsoft Office

Descrição da oferta de emprego

Oscar Health is hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. This remote role, open to Florida residents, handles daily customer interactions and back-office tasks following SOPs, reporting to the Concierge Operations Manager.

Occasional travel may be required for meetings and events. Fluency in Spanish and English is required, with 1+ year in a high-volume customer setting and a high school diploma or GED.