Customer Service Representative (Remote FL)

Oscar; United States; Remote; USD 21,593 - 30,754; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) participation

11 paid holidays

Paid vacation / PTO (15 days per year)

Job summary

Oscar is hiring a Customer Service Representative to join its Member and Provider Services team. This volume‑driven, production‑based position handles daily customer interactions and back‑office tasks following standard operating procedures in a health‑insurance environment.

The role is remote and open to candidates residing in Florida, with occasional travel for team meetings and company events. You will communicate with members, brokers, providers, and Oscar vendors, manage an assigned

Qualifications

• 1+ year of experience in a high-volume or customer-focused setting.
• Minimum 6 months of healthcare industry experience.
• High school diploma or GED.

Responsibilities

• Handle daily customer interactions and back-office tasks.
• Communicate with members, brokers, providers, and Oscar vendors.
• Manage an assigned caseload while maintaining service delivery and quality.
• Support leadership by identifying issues through escalation pathways.
• Comply with PHI, regulatory, and compliance standards.

Skills

Customer service

Bilingual Spanish/English

Data entry

Analytical skills

Education

High school diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Oscar is hiring a Customer Service Representative to join its Member and Provider Services team.

Role Summary

This volume‑driven, production‑based position handles daily customer interactions and back‑office tasks following standard operating procedures in a health‑insurance environment. The role is remote and open to candidates residing in Florida, with occasional travel for team meetings and company events.

Responsibilities

• Develop a comprehensive understanding of Oscar’s processes, procedures, and tools.
• Communicate with members, brokers, providers, and Oscar vendors through multiple channels.
• Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations.
• Build working relationships with all partners.
• Support leadership by identifying issues through established escalation pathways.
• Monitor and track the health of all assigned work‑in‑progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times.
• Participate in process‑improvement projects.
• Comply with all operational, regulatory, and compliance standards related to member Personal Health Information (PHI).
• Adhere to all applicable laws and regulations.
• Perform other duties as assigned.

Qualifications

• 1+ year of experience in a high‑volume or customer‑focused setting.
• Minimum 6 months of healthcare industry experience.
• High school diploma or GED.

Preferred Skills (Bonus Points)

• Strong quantitative or analytical skills focused on identifying or solving problems.
• Full professional proficiency in Spanish and English (reading, writing, speaking).
• Experience manipulating and entering accurate data.
• Advanced proficiency with Google Suite or Microsoft Office.

Compensation and Benefits

Pay: $19.00 per hour. Eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.

Full‑time employees receive medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) participation, life and disability insurance, paid wellness time, and reimbursements.

Equal Opportunity Employment

Oscar is an Equal Opportunity Employer. We celebrate diversity and are committed to hiring based on qualifications, not race, color, religion, gender, sexual orientation, national origin, age, disability, or protected class status.

Reasonable Accommodation

Applicants are considered solely on qualifications. If you require reasonable accommodations during the application process, please contact the Oscar Benefits Team at [e-mail].