Remote Member & Provider Care Escalations Specialist

Oscar Health; Lorida (FL); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid holidays

Paid sick time

Parental leave

401(k) plan

Life insurance

Wellness time

Job summary

Oscar Health is hiring a Care Specialist for our Member & Provider Escalations team. This remote role supports Members and Providers, addressing complex issues, assisting with workflows and training, and contributing to our knowledge management system.

You will report into the Member Escalations Operations Manager. Ideal candidates have 1+ year in customer support, healthcare, or tech, with about 6 months in member or customer service and roughly 1 year of escalations experience.

Qualifications

• 1+ years in customer support, healthcare, tech, or related field.
• ~6 months of member and customer service experience.
• ~1+ year of escalations experience in a customer service environment.

Responsibilities

• Support Members and Providers with complex issues, workflows, and training.

Skills

Customer support

Healthcare experience

Escalations

Job description

Oscar Health is hiring a Care Specialist for our Member & Provider Escalations team. This remote role supports Members and Providers, addressing complex issues, assisting with workflows and training, and contributing to our knowledge management system.

You will report into the Member Escalations Operations Manager. Ideal candidates have 1+ year in customer support, healthcare, or tech, with about 6 months in member or customer service and roughly 1 year of escalations experience.