Remote Member & Provider Care Escalations Specialist

Oscar Health; Clifton (TX); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

11 paid holidays

Paid sick time

Paid parental leave

401(k) plan participation

Life and disability insurance

Wellness time and reimbursements

Job summary

Oscar Health is hiring a Care Specialist to join the Member & Provider Escalations team in a remote capacity. You will solve complex issues affecting providers and members, assist with internal questions and training, and help track network issues. The role reports to the Member Escalations Operations Manager.

We offer full-time benefits and support for a diverse workforce while focusing on delivering quality member experiences. Prior escalations and healthcare exposure are valued.

Qualifications

• 1+ years in customer support, healthcare, tech or related field.
• ~6+ months of member and customer service experience.
• ~1+ year of escalations experience in a customer service environment.

Responsibilities

• Support with complex issues, workflows, and training.
• Assist with internal questions and training support.
• Contribute to tracking and reporting of network issues.

Skills

Customer support

Healthcare

Escalations experience

Training support

Job description

Oscar Health is hiring a Care Specialist to join the Member & Provider Escalations team in a remote capacity. You will solve complex issues affecting providers and members, assist with internal questions and training, and help track network issues. The role reports to the Member Escalations Operations Manager.

We offer full-time benefits and support for a diverse workforce while focusing on delivering quality member experiences. Prior escalations and healthcare exposure are valued.