Remote Member & Provider Care Escalations Specialist

Oscar Health; Florida; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

11 paid holidays

Paid sick time

Paid parental leave

401(k) plan

Life and disability insurance

Paid wellness time

Job summary

Oscar Health is hiring a Care Specialist to join our Member & Provider Escalations team. This remote role supports with complex issues for providers and members, assists with training, and contributes to knowledge management.

You will report to the Member Escalations Operations Manager and collaborate across care teams. The position welcomes 1+ year in customer support, healthcare or tech, plus experience with escalations and bilingual Spanish as a bonus.

Qualifications

• 1+ years in customer support, healthcare, tech and/or related field.
• ~ 6 + months of member and customer service experience
• ~1+ year of escalations experience in a customer service environment

Responsibilities

• Support Member and Provider Services Representatives with complex issues, workflows, and training

Skills

Customer support

Healthcare knowledge

Escalations experience

Training support

Job description

Oscar Health is hiring a Care Specialist to join our Member & Provider Escalations team. This remote role supports with complex issues for providers and members, assists with training, and contributes to knowledge management.

You will report to the Member Escalations Operations Manager and collaborate across care teams. The position welcomes 1+ year in customer support, healthcare or tech, plus experience with escalations and bilingual Spanish as a bonus.