Remote Member Experience Specialist

Travel With Sann; San Diego (CA); Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full-time remote

Comprehensive training

Coaching and professional development

Supportive team environment

Career growth

Flexible remote work

Job summary

Travel With Sann is hiring a Member Experience Associate to serve as a primary contact for members, providing timely support and solutions across phone, email, and digital channels. You will help manage accounts, address inquiries, and maintain detailed records in a fast-paced remote environment.

The ideal candidate communicates clearly, stays organized, and excels at customer service. A friendly demeanor and proactive problem-solving are valued in this fully remote, full-time position.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer-service and problem-solving abilities with a friendly style.
• Attention to detail and organizational skills.
• Ability to multitask and manage priorities.
• Comfortable using computers, email, and online platforms.
• Ability to work independently in a remote environment.
• Experience in customer service, sales, hospitality, or account management is a plus.

Responsibilities

• Serve as a primary contact for members and customers.
• Respond to questions via phone, email, and digital channels.
• Provide accurate information and helpful solutions.
• Assist members with accounts and general inquiries.
• Follow up to ensure needs are addressed.
• Identify opportunities to improve member experience.
• Escalate complex issues when necessary.
• Maintain accurate member records and documentation.
• Build professional relationships with members.
• Participate in trainings and development.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

Multitasking

Remote work

Independent work

Account management

Job description

Travel With Sann is hiring a Member Experience Associate to serve as a primary contact for members, providing timely support and solutions across phone, email, and digital channels. You will help manage accounts, address inquiries, and maintain detailed records in a fast-paced remote environment.

The ideal candidate communicates clearly, stays organized, and excels at customer service. A friendly demeanor and proactive problem-solving are valued in this fully remote, full-time position.